Campus Security & Guest Support Officer

Nottingham College; Nottingham; On-site; GBP 19,000 - 20,000; Full time

Benefits offered by this job

Competitive salary

22 days annual leave + bank holidays

Nest pension

Vivup discounts

Cycle to work schemes

CPD days

Job summary

Nottingham College is seeking Security Officers to ensure a safe, welcoming campus environment across Adams and other sites. You will greet students and staff, provide guidance, monitor premises, and respond to incidents with professional conduct.

No previous security experience is required as training will be provided; the role emphasizes attitude, safeguarding commitment, and excellent customer service in a busy education setting.

Qualifications

• Excellent interpersonal and communication skills.
• A calm, confident, and professional manner.
• The ability to build trust and positive rapport with young people and adults.
• Good observational skills and the ability to stay composed under pressure.
• A proactive, problem-solving approach.
• High customer service standards and a friendly, approachable attitude.
• Experience in a customer-facing, community-focused or security role (desirable).
• A commitment to safeguarding, inclusivity and supporting a positive student experience.

Responsibilities

• Provide a warm, friendly welcome to students, staff and visitors entering the building.
• Assist with wayfinding and signposting, helping customers access the services they need.
• Maintain a visible and reassuring presence around campus, contributing to a positive environment.
• Monitor activity across College premises, remaining alert to risks, hazards, or safeguarding concerns.
• Respond promptly and proportionately to security incidents, using sound judgement and College procedures.
• Assist in building evacuations, lockdowns, or emergency situations when required.
• Work collaboratively with Estates, Student Services, teaching teams and external partners.
• Complete incident reports and maintain accurate, timely records.

Skills

Interpersonal skills

Communication skills

Calm & professional

Rapport building

Observational skills

Customer service

Safeguarding awareness

Problem solving

Job description

Nottingham College is seeking Security Officers to ensure a safe, welcoming campus environment across Adams and other sites. You will greet students and staff, provide guidance, monitor premises, and respond to incidents with professional conduct.

No previous security experience is required as training will be provided; the role emphasizes attitude, safeguarding commitment, and excellent customer service in a busy education setting.