Campus Security: First-Response & Customer Care

The Manchester Metropolitan University; Manchester; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Manchester Metropolitan University is seeking a proactive Campus Security Officer to join our Security Services team. You will be the first point of contact for emergencies, welfare incidents and safety concerns across the MMU footprint.

Join a professional team that delivers high-quality security, customer-first support, and reliable incident response to protect staff, students and visitors on campus.

Qualifications

• Excellent communication and interpersonal skills.
• Strong commitment to customer service and supporting others.
• Ability to remain calm and professional under pressure.
• Strong organisational skills and the ability to prioritise workload effectively.
• Ownership and accountability for responsibilities and workloads.
• Confidence to use initiative and make informed decisions.
• Ability to lead, motivate and support colleagues when required.

Responsibilities

• Provide first response to emergencies, safety and welfare related incidents.
• Respond to security related tasks across allocated zone using own initiative.
• Support events, building lockdowns and unlocking as needed.
• Complete report writing and welfare support as part of the team.

Skills

Excellent communication and Interpsr

Customer service

Calm under pressure

Strong organisational skills

Ownership and accountability

Initiative and decision-making

Leadership and support for colleagues

Collaborative teamwork

Job description

The Manchester Metropolitan University is seeking a proactive Campus Security Officer to join our Security Services team. You will be the first point of contact for emergencies, welfare incidents and safety concerns across the MMU footprint.

Join a professional team that delivers high-quality security, customer-first support, and reliable incident response to protect staff, students and visitors on campus.