Campus Safety and Student Support Officer

USP College; Thundersley; On-site; GBP 21,000 - 32,000; Full time

Job summary

USP College is seeking a proactive security and learner-support professional to help keep the campus safe and welcoming. You will patrol buildings, respond to incidents, support safeguarding, and work with staff to implement positive behaviour strategies across a busy FE environment.

The role focuses on early intervention, de-escalation, and building strong relationships with learners while maintaining clear boundaries and expectations.

Qualifications

• Experience in security, behaviour support, youth work, education or other public-facing role involving incident response and conflict management.
• Ability to build positive relationships with learners while maintaining boundaries and applying expectations.
• Clear verbal and written communication and confidence using digital systems.
• Willingness to complete safeguarding training and follow reporting procedures.
• Commitment to equality and inclusion.

Responsibilities

• Patrol campus buildings and grounds to maintain security and manage access.
• Respond to incidents and emergencies with confidence and de-escalation techniques.
• Support learner wellbeing and safeguarding; escalate concerns as required.
• Assist with learner interventions and incident recording under supervision.
• Build positive relationships with learners and promote a safe, respectful campus culture.
• Work with the Positive Behaviour Officer to identify trends and support actions.
• Provide operational support during absences to ensure timely learner support.

Skills

Security experience

Behaviour support

Youth work

Education sector experience

Public-facing role

Incident response

Conflict management

Support for young people

Verbal and written communication

Tools

Smoothwall

Incident-management software

Job description

Essential:

• Experience in security, behaviour support, youth work, education or anothre public-facing role involving incident response, conflict management or support for young people
• Ability to build positive relationships with learners whil maintaining clear boundaries and applying expectations
• Ability to remain cal, use de-escalation techniques, assess immediate concerns and seek appropriate support
• Understanding of safeguarding responsibilities and willingness to complete all required training and follow reporting procedures
• Clear verbal and written communication
• Confidence using digital systems and willingness to learn College incident-recording and online-monitoring systems
• Commitment to equality and inclusions
• Willingness to undertake role-specific security, behaviour and emergency-response training

Desirable:

• Experience in FE or other educational setting
• Experience of restorative practice, lower-level behaviour interventions or supporting learners with SEND
• Relevant security, conflict-management, youth-work or behaviour-support qualification; current first-aid training
• Experience with Smoothwall or comparable monitoring systems, safeguarding records or incident-management software

Be the friendly face that helps keep our campus safe, welcoming and thriving.

We're looking for a proactive and approachable individual who is passionate about supporting young people and creating a positive learning environment. This is a varied role where you'll combine campus safety, learner support and behaviour guidance to make a real difference every day., Building positive relationships with learners while maintaining a visible presence across campus and promoting a safe, respectful environment.

Patrolling campus buildings and grounds, helping to ensure security, manage access and respond to concerns quickly and professionally.

Encouraging positive behaviour through early intervention, restorative conversations and supportive guidance.

Responding to incidents and emergencies with confidence, using effective communication and de-escalation techniques.

Supporting learner wellbeing and safeguarding, identifying concerns and ensuring they are appropriately escalated.

Working closely with the Positive Behaviour Officer, assisting with learner interventions, incident recording and follow-up actions.

Helping to identify trends and prevent issues before they escape, contributing to a proactive and supportive campus culture.

Acting as operational support during the Positive Behaviour Officer's absence, ensuring learners and colleagues continue to receive timely support., Our strategy is to create a Career Focused, Digital Learning environment, ensuring that the learner experience and our relationship within our community, local and regional employers, are at the heart of everything we do. We are proud to be selected as finalists for the AoC Beacon awards for effective use of digital Technology in FE. Providing a high achieving, focused learning environment allowing our students to achieve the grades they need for higher educations, or the skills and aptitude required to secure a suitable role in their chosen career. Our college is set in the leafy suburbs of Essex, with easy access to surrounding areas and amenities, we are based in a well-connected location both by road and rail.