Campus Operations Director - Higher Education Leader

Herzing Brand; Birmingham; On-site; GBP 84,000 - 113,000; Full time

Benefits offered by this job

Tuition waiver and reimbursement

Health insurance

Paid time off

Retirement savings plan

Job summary

Herzing University is seeking a Director of Campus Operations on the Birmingham Campus to provide strategic leadership for campus academic administrators, faculty, and support staff. The role reports to the Regional VP of Operations and collaborates with central Academic Operations and Student Affairs to ensure compliant, high-quality service and outcomes.

The DOCO will manage governance, retention, and instructional cost goals, drive student and employee satisfaction, and champion campus

Qualifications

• Two years of educational management experience.
• Three years of Higher Education or Adult Learning experience.
• Preferred: Doctorate degree from a regionally accredited institution.
• Preferred: Prior leadership experience with pre-licensure professional healthcare programs.
• Preferred: Five years of professional experience in serving adult-learners.
• Preferred: Two years in campus operations management.
• Preferred: Three years in teaching, student services, and/or accreditation.

Responsibilities

• Serves as the senior leader of campus operations, fostering a positive, inclusive environment aligned with university standards and expectations.
• Oversees hiring, onboarding, development, and performance management of assigned campus personnel in collaboration with program and university leadership.
• Manages and monitors campus-level goals related to instructional costs, student retention, and student and employee satisfaction.
• Represents and promotes the campus through community engagement, strategic partnerships, and external initiatives.
• Champions a belief in the potential of all students and employees, supporting strong outcomes through proactive leadership and support.
• Ensures student success and satisfaction by analyzing retention trends, student needs, learning outcomes, program standards, and faculty support and development.
• Collaborates with campus, programmatic, and functional leaders to execute initiatives; may delegate responsibilities but retains accountability for quality and results.
• Leads continuous improvement efforts by developing and maintaining campus strategic priorities and analyzing performance data.
• Ensures alignment with university initiatives by holding staff accountable for local execution and participation in university committees and governance.
• Supports local initiatives such as Program Advisory Boards and ensures documentation and system expectations are consistently met.

Skills

Educational management

Higher Education

Adult learning

Education

Doctorate degree

Job description

Herzing University is seeking a Director of Campus Operations on the Birmingham Campus to provide strategic leadership for campus academic administrators, faculty, and support staff. The role reports to the Regional VP of Operations and collaborates with central Academic Operations and Student Affairs to ensure compliant, high-quality service and outcomes.

The DOCO will manage governance, retention, and instructional cost goals, drive student and employee satisfaction, and champion campus