Campus IT Support Associate | Flexible Hours

Diversity Dashboard; Sheffield; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Flexible working

Job summary

University of Sheffield is seeking an IT Support Assistant to deliver professional IT support to students and staff across campus locations. You will diagnose and resolve moderate to complex issues, working with hardware, software and network problems while contributing to service improvements.

The role offers opportunities for career development within IT support and requires good communication and technical skills to support teaching, learning and research activities.

Qualifications

• Good technical aptitude and problem-solving abilities.
• Competent communication skills for students and staff.

Responsibilities

• Provide responsive IT support to students, staff and academics across campus locations.
• Support the IT service desk and on-site locations with hardware, software and systems.
• Process and manage IT support tickets using TOPdesk with accurate documentation.

Skills

Technical aptitude

Problem-solving

Communication

Education

A-Level, BTEC, or IT-related qualification

Job description

University of Sheffield is seeking an IT Support Assistant to deliver professional IT support to students and staff across campus locations. You will diagnose and resolve moderate to complex issues, working with hardware, software and network problems while contributing to service improvements.

The role offers opportunities for career development within IT support and requires good communication and technical skills to support teaching, learning and research activities.