Campus Hub Administrator - CS12485

Warwickshire College Group; Royal Leamington Spa; Sur place; GBP 12 000 - 15 000; Temps partiel

Avantages offerts par ce poste

Leave entitlement

Carer’s Leave

Leadership training

Wellbeing support

Health cash plan

Discounted courses

Cycle to work

On-site gym

Hair & beauty discounts

Will writing service

Free parking

Résumé du poste

Warwickshire College Group is seeking a Campus Hub Administrator (CS12485) for Rugby campus. This part-time, permanent role supports a busy reception with customer-focused duties, event coordination and a strong emphasis on safeguarding and professional communication.

You will be responsible for front-desk queries, room bookings, post handling and supporting IT and facilities tasks, ensuring a welcoming environment across the campus.

Qualifications

• Good customer service skills.
• Strong organisational and administrative abilities.
• Solid IT and Microsoft Office/Google Apps skills.
• Experience in a front-facing reception role is desirable.

Responsabilités

• Provide friendly, professional reception/concierge service to students, staff and visitors.
• Administer enquiries and support college events, conferencing and bookings.
• Maintain visitor records and issue ID badges in line with college policy.
• Coordinate room bookings using college timetabling software (ProMonitor).
• Handle mail, goods inwards, lost property and driving park/vehicle paperwork.

Connaissances

Customer Service

Organisational Skills

Admin Skills

IT Skills

Description du poste

Campus Hub Administrator - CS12485

Warwickshire College Group, Technology Drive, Rugby, CV21 1AR

Working pattern

Part time: 20 hours/week. The schedule is: 08:30 – 12:30 on Monday – Thursday and 12:30 – 16:30 on Friday.

Contract type

Permanent

What skills and experience we're looking for

• Customer Service Skills
• Organisational Skills
• Admin Skills
• IT Skills

What the college offers its staff

When you join WCG we offer you a whole host of employee benefits, including:

• Generous leave entitlement plus up to four free College Closure days a year
• WCG offers all employees who are carers the option to request a period of Carer’s Leave that is equal to their usual working week, paid at their normal pay.
• Leadership & Management training programme to develop our next generation of managers.
• Superb health and wellbeing support with Wellbeing@WCG.
• The opportunity to join our voluntary health cash plan run by Health Shield.
• Discounted Full Cost Recovery courses.
• Cycle to work scheme.
• Free on-site gym
• Discounted hair and beauty treatments in our College salons.
• Free will writing service.
• Free car parking on-site.

Further information about the job

The candidate will be required to undergo a full enhanced DBS check and must be eligible to work in the UK.

This role is pro rata so the salary you will be receiving is £13,457.83 per annum.

The schedule is: 08:30 – 12:30 on Monday – Thursday and 12:30 – 16:30 on Friday.

BACKGROUND TO THE POST

The Reception is the front face of the WCG. Where a customer first enters and gets animpression about the whole organisation, including its reputation and degree ofprofessionalism.

Our Campus Hub Administrators deliver a friendly,efficient customer service to the college group’s stakeholders, suchstudents, customers and colleagues. They create a warm and welcoming atmospherefor all of our guests, with the key aim of retaining and attracting newcustomers.

To be the Campus Hub Administrator forRugby College requires you to act as the Fire evacuation officer for thiscollege. The post requires you to work as a receptionist/fire evacuationofficer in the event of a fire or emergency incident supporting staff based atthe College. Our staff are required to wear our corporate colours of red andblack whilst on duty.

MAIN TASKS

• You are required to implement emergencyprocedures, acting as the Fire Controller. Co-ordinate fire evacuations andlockdown procedures for the college site, liaising with the Estates team andensure the safety of all students and staff on site. (Training will beprovided).
• You are responsible for answering the maincollege concierge for WCG. Handling all enquiries in a professional andcourteous manner, in person, on the telephone or via e-mail.
• Administer all enquiries and support the widercollege with events, conferencing, visitors, students, staff, contractors, inline with college policies and processes.
• The post holder will provide sign posting forenquiries around the college, general information and should be smartlypresented with a helpful disposition.
• The post holder will ensure that thevisitor/security record is maintained at all times, and that all visitorsreceive an ID badge in line with college policy.
• They will be responsible for ensuring thatcollege cars are booked out appropriately and all paperwork is completedcorrectly.
• The post holder will also be responsible forincoming and outgoing post arrangements; supporting Goods Inward, managing anylost property ensuring students are notified promptly to ensure timelycollection.
• The post holder will be responsible for roombookings using college timetabling software ProMonitor where appropriate.
• Act as a First Aider (training will beprovided).
• The post holder will deliver excellent customerservice and assist in keeping the reception and surrounding area looking cleanand tidy at all times
• You are required to maintain high standards ofcustomer services at all times helping to resolves problems raised by staff,students and members of the public visiting the College.
• The post holder will be responsible for keepingup to date with current promotions ensuring marketing and promotional materialsare replenished and up to date. They will provide information to visitors onrequest.
• Report incidents which need to be escalated tothe College managers or your Line Manager where appropriate. Incident reportingconducted via the Health and Safety guidelines via the College Intranet.
• Liaise with on-site Estate Wardens asappropriate.
• Be aware of the class provision to supportstudents attend courses.
• Support Applicant / Open Events held whereappropriate.
• Liaise with the course organisers concerningevents, conferencing, contacting IT support and Exams teams where necessary
• To attend college delivered ‘TeachingEssentials’ training

Technical Competencies – abilityto:

• Be competent and confident dealing with membersof the public.
• Communicate effectively with colleagues,students and visitors.
• Understand and use the telephone system andhandle calls effectively.
• Demonstrate competence and confidence with ITsoftware/systems and file management.
• Recognize reputational risk factors,understanding when to elevate them appropriately.
• Problem solve and find solutions.
• Prioritize duties effectively to meet deadlines.
• Be reliable and trustworthy, with excellenttime-keeping and attendance record.
• Friendly, sociable and welcoming to customers,creating a great atmosphere.
• Calm, patient and professional under pressure,whilst handling emergency procedures, incidents and complaints.
• Helpful and a can-do attitude - going out ofyourway to help customers.
• Confident and authoritative when coping with theunexpected and difficult situations.
• Be a clear and persuasive communicator withdiffering audiences from students to VIP guests.

Criteria

• A goodgeneral education including English and Maths or equivalent.
• Good computing skills e.g.Microsoft Office applications, google apps, emails and calendarsapplications. Promonitor applications
• Experience of working within acustomer-focused environment.
• Experience of administrative orsecretarial experience within industry or education.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.

Our recruitment process follows the keeping children safe in education guidance.

Offers of employment may be subject to the following checks (where relevant)

• childcare disqualification
• Disclosure and Barring Service (DBS)
• medical
• online and social media
• prohibition from teaching
• right to work
• satisfactory references
• suitability to work with children

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

As one of the leading further and higher education colleges in the UK, with unique colleges across two counties, we aim to deliver learning experiences which lead to the development of wider skill bases and improved destinations for all of our students.

Our recent Ofsted inspection highlights our success and strong focus both on students and on meeting industry needs. We are also the first college group in the UK to be granted Bachelor degree awarding powers alongside Foundation degree awarding powers by the Office for Students - meaning the academic quality and standards of our degrees are equal to any university.

We believe it's not just about the vital qualifications and knowledge you need to get ahead, but the essential transferable skills to help you on your next steps, whatever they may be.

WCG will help you develop an entrepreneurial mindset by instilling enterprising and innovative skills and behaviours, which will help you to become successful in an ever-competitive world.

Warwick New Road, Royal Leamington Spa, Warwickshire, CV32 5JE

Warwick New Road, Royal Leamington Spa, Warwickshire, CV32 5JE

Warwick New Road, Royal Leamington Spa, Warwickshire, CV32 5JE