Campus Experience & Safety Lead

BIMM British and Irish Modern Music Institute; Bristol; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days holiday per year (FTE)

SMART pension

Comprehensive benefits package

Job summary

BIMM University is seeking a Campus Experience & Security Supervisor to help create a welcoming and safe campus experience for students, staff, visitors and contractors. You will blend front-of-house duties with security and administrative responsibilities, ensuring smooth operations and strong guest services across our campus community.

The role emphasizes a professional, calm, and proactive presence, with responsibilities spanning access control, sign-ins, records, and support for emergency

Qualifications

• Experience in a front-of-house, reception, security or customer-facing role.
• A calm, approachable manner with the ability to engage confidently with a wide range of people.
• Strong communication skills, both written and verbal.
• Good organisational skills, with the ability to manage competing priorities in a busy environment.
• Confidence using systems and maintaining accurate records
• An understanding of health, safety and safeguarding considerations in a public-facing setting
• Sound judgement and the ability to work independently within established procedures

Responsibilities

• Act as a key point of contact on campus, providing a professional and inclusive welcome to students, staff and visitors.
• Offer clear information and guidance, helping people navigate campus services and facilities
• Maintain a visible front-of-house presence that contributes to a positive and engaging campus environment
• Support the secure opening and closing of buildings in line with agreed procedures
• Monitor and manage access control, ensuring buildings are accessed safely and appropriately
• Manage visitor sign-in processes and issue passes in line with health and safety requirements
• Keep accurate records using visitor, key management and related systems
• Assist with emergency procedures, including evacuations and routine system checks
• Identify and escalate any facilities, safety or security concerns
• Coordinate deliveries, ensuring items are received, logged and distributed appropriately
• Support ID card services, including processing new requests and replacements

Skills

Front-of-house experience

Customer-facing skills

Strong communication

Organisational skills

Health and safety awareness

Record keeping / using systems

Tools

Visitor management system

ID card services

Job description

BIMM University is seeking a Campus Experience & Security Supervisor to help create a welcoming and safe campus experience for students, staff, visitors and contractors. You will blend front-of-house duties with security and administrative responsibilities, ensuring smooth operations and strong guest services across our campus community.

The role emphasizes a professional, calm, and proactive presence, with responsibilities spanning access control, sign-ins, records, and support for emergency