Campus Community Engagement Officer

North East Surrey College of Technology; Ewell; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

On-site parking

Eye care voucher

Blue Light Discount

Free online qualifications

Discounted gym access

Job summary

Nescot is hiring a Welfare and Student Support Officer to build trust with students, provide early support and informal mentoring, and respond to safeguarding and safety incidents across the campus in Ewell. You will patrol buildings, support wellbeing, and coordinate with Security, Safeguarding and Learning Support teams.

The role requires experience with young people aged 14–25, strong de-escalation and communication skills, and the ability to record incidents accurately.

Qualifications

• Experience in safeguarding and professional boundaries.
• Strong communication, de-escalation and conflict resolution skills.
• Experience with young people aged 14 to 25 and distressed individuals.

Responsibilities

• Build trusted relationships with students and provide early support and mentoring.
• Maintain a visible presence and respond to welfare, safeguarding and safety incidents.
• Escalate concerns appropriately and support a calm learning environment.
• Work with Security, Safeguarding and Wellbeing teams and other campus services.
• Keep accurate records of incidents and actions taken.

Skills

Safeguarding

De-escalation

Incident response

Youth work experience

Record keeping

Communication skills

Job description

• Build trusted professional relationships with students and provide early support, informal mentoring and restorative conversations
• Maintain a visible presence through proactive patrols of college buildings, external areas and local community
• Respond to welfare, safeguarding, behavioural, medical and security incidents, escalating concerns appropriately
• Use positive engagement and de-escalation to prevent conflict and support a calm learning environment
• Work closely with Security, Safeguarding and Wellbeing, Student Experience, Curriculum and Learning Support teams
• Experience of working positively with young people aged 14 to 25, including those who may be distressed, disengaged or displaying challenging behaviour
• A calm, confident and professional approach, with strong communication, de-escalation and conflict resolution skills
• An understanding of safeguarding, professional boundaries and the risks that may affect young people
• The judgement to balance supportive youth work practice with clear, proportionate enforcement of college expectations
• The ability to remain observant, respond promptly to incidents and maintain accurate records
• Experience in youth work, education, community safety, security, policing, the armed forces or related setting
• A discounted on-site gym, sports hall, fitness class, Starbucks, osteopathy and day nursery
• 5-minute walk from Ewell East Station
• Blue Light Discount
• Free online qualifications
• Free parking on-site
• Eye care voucher

Nescot is graded 'Good' by Ofsted following its latest inspection in January 2023. Inspectors rated the College as Good in all 8 aspects. The report recognises that students "enjoy their courses and are motivated to succeed", and benefit from "highly supportive relationships" with staff. Safeguarding arrangements are "effective" with regular training for staff, and leaders have in place "an effective policy for safer recruitment." At Nescot, we're proud of our inclusive culture and we welcome all applications. This college is a smoke-free campus-smoking and vaping are not permitted anywhere on campus. This role is employed through Nescot Enterprises Ltd, a wholly owned subsidiary of Nescot which operates different terms and conditions.

Closing date Monday 28th October 2026 (we reserve the right to interview during this period and to close the advert early if a suitable candidate is appointed) Interviews expected to be held Thursday 22nd October 2026 for early applicants.