Campaign Manager - 12 month Fixed-Term Contract

Audley; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Holiday 25 days

Birthday day off

Volunteer day

Healthshield health cash plan

Life insurance

Audley travel discounts

Wellhub wellbeing platform

Rewards platform discounts

Job summary

Audley Travel in London is seeking an experienced Campaign Manager to lead planning, execution and optimisation of audience-led, multi-channel marketing campaigns. You will work with global teams, Product, Sales and stakeholders to deliver coordinated messaging that drives engagement and commercial results.

You will guide campaigns, manage a team, and balance priorities in a fast-paced environment while aiming for measurable outcomes and growth in client acquisition and retention.

Qualifications

• Experience leading global, multi-channel marketing campaigns.
• Proven ability to drive engagement, conversion and brand awareness.
• Strong leadership and coaching skills with cross-functional teams.

Responsibilities

• Develop and maintain quarterly client-communication plan integrating sales data, capacity, and market insights.
• Define and execute multi-channel campaigns to drive engagement, brand awareness and qualified inquiries.
• Establish planning and measurement strategies with KPIs for acquisition and retention, optimizing cost of sale.
• Act as central coordinator for campaign activity across teams and markets.
• Monitor campaign performance across channels and share actionable insights.
• Support campaigns with a brand-awareness focus, including measurement and look-back analysis.
• Manage team productivity through performance feedback and coaching.
• Conduct 1-2-1s and quarterly reviews to support development.
• Set and review team objectives and development plans.

Skills

Campaign management

Multi-channel campaigns

Team leadership

Analytics & insights

Stakeholder management

Tools

CRM tools

Job description

Full details of the job.

Vacancy

Vacancy No

Vacancy No VN1214

Advert

• Develop andmaintainquarterly communication plan focused on client retention and new client acquisition, which incorporates sales data, capacity, company news, commercial priorities, audience insight, competitoranalysisand market intent indicators.
• Define and execute profitable multi-channel campaigns to drive customer engagement, brand affinity and awareness, andgeneratequalifiedenquiries. Channel execution mayinclude:Owned media (email, web, direct mail, social media), Digital or in-person events and exhibitions, Online and offline advertising
• Establish planning andmeasurement strategies, including the definition of key performance metrics to track andidentifynew customer acquisition, customer retentionandmaintainoptimalCost of Sale targets.
• Act as thecentral pointof coordination for campaign activity, managing timelines, approvals, and dependencies across teams and markets.
• Monitor campaign performance across all channels, analysing results against targets and sharing actionable insights.
• In collaboration with Brand strategy, support all campaigns with a brand awareness orientation including measurement and look back analysis process todetermineefficacy of campaigns.
• Responsible for the productivity and efficiency of the team through consistent management of performance, regularfeedbackand coaching.
• Conduct 1-2-1s and quarterly performance reviews with individual team members to provide support andidentifydevelopment/training needs.
• Set and reviewobjectivesfor team and create development plans.

Your Journey Starts with Us

For over 30 years,we’vebeen crafting tailor-made travel experiences that reflect each client’s unique perspective of the world, helping them create truly unforgettable memories. Behind every exceptional trip isa team of passionate experts,andthis is your opportunity to be part of it.

See more about life at Audley Travel!

The Opportunity

As Campaign Manager, you will lead the planning,executionand optimisation of audience-led, multi‑channel marketing campaigns, driving performance through insight and analysis. Working closely with global marketing teams, Product,Salesand wider stakeholders, you will deliver coordinated,impactful messaging that reaches the right audience at the right time to maximise engagement and commercial results.

Key responsibilities include:

• Develop andmaintainquarterly communication plan focused on client retention and new client acquisition, which incorporates sales data, capacity, company news, commercial priorities, audience insight, competitoranalysisand market intent indicators.
• Define and execute profitable multi-channel campaigns to drive customer engagement, brand affinity and awareness, andgeneratequalifiedenquiries. Channel execution mayinclude:Owned media (email, web, direct mail, social media), Digital or in-person events and exhibitions, Online and offline advertising
• Establish planning andmeasurement strategies, including the definition of key performance metrics to track andidentifynew customer acquisition, customer retentionandmaintainoptimalCost of Sale targets.
• Act as thecentral pointof coordination for campaign activity, managing timelines, approvals, and dependencies across teams and markets.
• Monitor campaign performance across all channels, analysing results against targets and sharing actionable insights.
• In collaboration with Brand strategy, support all campaigns with a brand awareness orientation including measurement and look back analysis process todetermineefficacy of campaigns.
• Responsible for the productivity and efficiency of the team through consistent management of performance, regularfeedbackand coaching.
• Conduct 1-2-1s and quarterly performance reviews with individual team members to provide support andidentifydevelopment/training needs.
• Set and reviewobjectivesfor team and create development plans.

We value our people’s wellbeing and understand the importance of flexibility.That’swhy we offer hybrid working, with the opportunity to split your time between one of our offices and working remotely from anywhere in the UK. We ask that employees are office-based for a minimum of 3 days per week.

WhatYou’llBring to the Team

You’llbe an experienced Campaign Manager with a background in global organisations, delivering coordinated campaigns that drive measurable results. You will also have experience leading teams and balancing priorities in a fast-pacedenvironment.

Additional experiencerequired:

• Experience in coordinating projects that involve multiple managers and stakeholders.
• Ability to motivate, engage and inspire team members.
• Communicates plans and expectations clearly to others.
• Highly organized with excellent project management skills, capable of managing several major projects simultaneously.
• Ability tomaintaina high levelof attention to detail at all times including during busy periods.
• Ability to critically assess strategy and plans as well as specific aspects suchasdesign,photographyand copy.
• Thorough knowledge of print and digital media channels and associated production and development methods.
• Thorough understanding ofappropriate KPIsand reporting techniques.
• Fluent in CRM and audience management tools, with experience using data to inform segmentation and targeting.
• Able to interpret audience insights and apply them to create more relevant,tailoredand impactful campaigns.
• Passionate about delivering communications that reflect customer interests, motivations, and travel preferences.

Why AudleyTravel

Alongside competitive salaries and benefits that support your well-being,you’llfind a role that inspires you, challenges you, and connects you to something bigger. Ifyou’repassionate about travel and seeking a career that excites, rewards, and grows with you, Audley Travel is where your journey begins.

There’s more:

• Holiday - 25 days rising to 30 days with length of service
• A day off for your birthday
• A day off for volunteering to support a charity, local supportgroupor community work of your choice
• Healthshieldhealth cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employeeassistanceprogrammeand counselling
• Enhanced family leave
• Life insurance
• Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
• Wellhub– a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
• Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers

We believe it'sour people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.