Campaign Executive

Inspired Thinking Group (ITG); London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in digital marketing is seeking a Campaign Manager to oversee the delivery of email marketing campaigns. The role involves collaborating with various teams to ensure high-quality standards and timely delivery. Ideal candidates will have a customer-centric approach and experience in a fast-paced marketing environment.

Benefits

25 days’ holiday + bank holidays

Annual Wellbeing Day

Pension Scheme

Corporate Medical Cash Plan

Smart Working Options

Employee Assistance Programme

Cycle to Work Scheme

Monthly Employee Awards

Referral scheme

Enhanced Family Friendly Leave

Qualifications

• Experience with CRM processing preferred.
• Ability to manage client expectations.
• Experience within a marketing agency is ideal.

Responsibilities

• Deliver email campaigns for multiple clients.
• Manage campaign and project testing.
• Liaise between internal teams and clients.

Skills

Customer centricity

Analytical thinking

Time management

Communication

Tools

Microsoft Office

Job description

ITG is growing, and we're looking for people who can help us in the delivery of our award-winning email marketing campaigns. With 3-billion emails, mobile messages, and push notifications delivered last year; and an ever-increasing client base, we're looking for people who can keep up with fast paced work and always have the client's requirements at the forefront of their mind.

You will be responsible for delivering email campaigns for multiple clients in a fast-paced working environment. You will be working with the Customer Service team to deliver campaigns, complete quality checks and testing. You will work in collaboration with the Studio, eCRM Production and the Client Services teams to ensure all email campaigns meet the high standard that we work with and go through the full quality control process before deploying to the desired customer base.

Key Responsibilities:

• Proactively liaise with the Account team for each client and solve client issues as needed.
• Management of campaign and project testing, throughout the campaign process.
• Day-to-day management of internal teams to action amends.
• Liaise between the design team, data team, developers and client team, completing briefs for each department.
• Ensuring all deadlines are met for each stage of a project and campaign.
• To understand creative and technical components of online marketing.
• Understanding of CRM platform technology.
• You will gain an excellent understanding of response driven email marketing for a number of client campaigns.

• First and foremost, you should be customer centric. Our people go above and beyond to deliver exceptional customer service, every time.
• Experience with CRM processing, and systems is preferable, not essential.
• You won’t be micromanaged here, the ability to manage your own time and deliver quality and accuracy, with speed is essential.
• Demonstrate ability to manage client expectations and to pro-actively resolve client issues when they occur.
• Experience within a marketing agency is ideal, not essential.
• Show us an ability to understand and appreciate creative and technical components of online marketing.
• Relevant computer skills – proficient in using Microsoft Office tools, Word, PowerPoint, Excel.
• Flexible and able to work in a fast paced, hard-working environment and demonstrate commitment to role and to drive development.
• Email marketing and digital experience would be preferable, but not essential.
• An analytical mind, you can show you have an understanding of data.

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays– we understand the importance of you getting some down time.
• Annual Wellbeing Day –enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme –helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan –claim back the cost of your medical treatments.
• Smart Working Options –spend up to 40% of your working week from home.
• So many savings– through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme– our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme– save on the cost of biking to work.
• Monthly Employee Awards- Employee of the Month programme with £250 bonus
• Raising money for charityincluding a paid Volunteer Day– we’re all about giving back… and having lots of fun in the process!
• Referral scheme– know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
• Wellbeing Programme –giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave –support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.