CAMHS Participation and Engagement Worker

The Methodist Church in Britain; England; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

NHS pension

Flexible working

Career development

Job summary

This role sits within the CAMHS team of Herefordshire and Worcestershire Health and Care NHS Trust. It focuses on embedding co-production by engaging with young people, families, carers and partner agencies to shape service changes. The post spans multiple CAMHS sites with the base to be confirmed at interview.

In its first year, the emphasis is on listening and building a participation framework to ensure voices influence service design and delivery.

Qualifications

• Degree or equivalent is required.
• Considerable experience in a community development, engagement or patient relations role.
• Understanding of health and social care services and engaged with seldom heard communities is desirable.

Responsibilities

• Ensure the voices of children, young people, parents and carers influence CAMHS service design and improvements.
• Build trusted relationships with service users and families.
• Facilitate participation groups and engagement events.
• Represent under-represented voices in decisions and planning.
• Coordinate participation activities and capture impact data.

Skills

Health and social care understanding

Engagement with hard-to-reach groups

Education

Degree or equivalent

Job description

This post sits within the child and adolescent mental health service (CAMHS) run by Herefordshire and Worcestershire Health and Care NHS Trust, with a remit to embed co-production across the service. The post-holder works with young people, families, carers and partner agencies to set up participation groups, gather feedback and shape service changes. The work spans several CAMHS sites and teams, with the base to be agreed at interview. In the first year the focus is on listening and building a participation framework.

What the job involves

• Ensure the voices of children, young people, parents and carers influence how CAMHS services are designed, developed and improved
• Build trusted relationships with service users and families
• Facilitate participation groups and engagement events
• Ensure under-represented voices are heard
• Gather and analyse feedback to identify opportunities for improvement
• Support co-production projects that lead to meaningful change
• Develop partnerships with schools, community groups and voluntary organisations
• Create accessible information and communication resources
• Support engagement through digital platforms
• Represent the views of children, young people and families at meetings
• Coordinate participation activities
• Maintain records that demonstrate the impact of engagement on service improvement

Qualifications

• Degree or equivalent

Experience

• Considerable experience in a community development, engagement or patient relations role
• Experience dealing appropriately with people who may be angry, upset, confused, abusive, feel excluded or have difficulty communicating
• Experience working with voluntary and community sector organisations

Skills & knowledge

• Understanding of health and social care services
• Understanding of the needs of people who may not currently engage with statutory services

Nice to have

• Experience working with people with a learning disability and/or cognitive impairment
• Experience working in the NHS
• Experience working with people in seldom heard communities
• Experience developing and delivering training programmes

What’s offered

• 27 days leave plus bank holidays, rising to 33 with long service
• NHS pension
• Enhanced pay for unsocial hours
• Flexible and agile working
• Maternity, paternity and adoption support
• Staff networks
• Health and wellbeing opportunities
• Supervision, training and career development