CAMERON PARK, METROCENTRE- Customer Care - Full Time - Full Availability

McDonald's United Kingdom; Blaydon on Tyne; On-site; GBP 18,000 - 22,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Care Assistant to enhance the customer experience in a fast-paced environment. This role involves engaging with customers, ensuring cleanliness, and creating a warm atmosphere. Ideal candidates will possess excellent communication skills and a friendly demeanor, making customers feel valued and welcomed. With a commitment to inclusivity and community, this position offers a chance to work in a supportive team while enjoying benefits like holiday pay and employee discounts. If you thrive in energetic settings and enjoy connecting with people, this opportunity is perfect for you.

Benefits

Holiday Pay

Service Awards

Meal Allowance

Employee Discounts

Qualifications

• Friendly and welcoming demeanor with excellent communication skills.
• Ability to maintain high energy levels and work efficiently.

Responsibilities

• Engage with customers and ensure a welcoming atmosphere.
• Maintain cleanliness in dining areas and toilets.
• Communicate customer satisfaction to management.

Skills

Customer Engagement

Communication Skills

Attentive Listening

Teamwork

Job description

Job Description: Customer Care Assistant at McDonald's

McDonald's is one of the most recognized brands worldwide, built on core values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities are accessible to all.

As a Customer Care Assistant, you will be the face of your restaurant. Your responsibilities include engaging with customers, ensuring the smooth operation of customer areas, making children feel welcome, organizing special events, attending to customers' specific needs, maintaining high standards of cleanliness in the dining area and toilets, and creating a warm, welcoming atmosphere. You will establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.

In our fast-paced, energetic environment, we seek individuals with a genuine smile, the ability to connect with customers, and to make them feel valued.

Essential qualities include being friendly, welcoming, courteous, and helpful, with good communication skills such as attentive listening, face-to-face verbal communication, and maintaining eye contact. The ability to sustain high energy levels while working efficiently and productively is crucial.

Benefits include: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and much more.