Calm Sentinel: Part-Time Alarm Call Handler (AM)

Verisure; Newcastle; Vor Ort; GBP 26.000 - 27.000; Teilzeit

Benefits dieser Stelle

Annual leave

Birthday off

Performance bonus

Private healthcare

PerkBox rewards

Gym discounts

Onsite cafe

Referral bonuses

Discounted alarm systems

Cycle to Work

Training opportunities

Zusammenfassung

Verisure is seeking an Alarm Call Handler for part-time morning shifts at our Newcastle Centre of Excellence. You will respond to alarm activations, monitor signals, and coordinate the right response to protect people and property.

Training will be provided, and progression opportunities exist within our 24/7 monitoring operation. You will join a skilled Alarm Receiving Centre team supporting UK customers year-round, handling inbound calls, providing reassurance, and making fast decisions under

Qualifikationen

• Experience delivering excellent customer service.
• Clear, confident communication.
• Calm and patient approach, even in high-pressure situations.
• Strong problem-solving and decision-making ability.
• Ability to multitask while maintaining accuracy and quality.
• Good IT skills and accurate data entry.

Aufgaben

• Responding quickly and accurately to alarm activations
• Monitoring alarm signals, reviewing images and assessing incidents
• Contacting emergency services (police, ambulance, fire brigade) when required
• Making fast, confident decisions while following strict security protocols
• Handling inbound customer calls and providing reassurance during incidents
• Making outbound calls to keep customers informed
• Preventing false alarms by advising customers on system use
• Identifying potential technical issues and escalating where needed

Kenntnisse

Customer service

Clear communication

Calm under pressure

Problem solving

Multitasking

Data entry

IT skills

Team player

Jobbeschreibung

Verisure is seeking an Alarm Call Handler for part-time morning shifts at our Newcastle Centre of Excellence. You will respond to alarm activations, monitor signals, and coordinate the right response to protect people and property.

Training will be provided, and progression opportunities exist within our 24/7 monitoring operation. You will join a skilled Alarm Receiving Centre team supporting UK customers year-round, handling inbound calls, providing reassurance, and making fast decisions under