Calm Alarm Response Operator - Part-Time PM Shifts

Verisure; Newcastle; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Bonus scheme

Private healthcare options

Birthday off

Cycle to Work

Training and development

Job summary

Verisure is seeking an Alarm Call Handler (Part-Time, PM Shifts) at our Newcastle Centre of Excellence. You will be the calm, decisive voice coordinating the right response when alarms trigger, supporting customers across the UK every day of the year. Training is provided full-time prior to shift work.

The role focuses on rapid assessment, clear communication, and adherence to security protocols, with progression opportunities and a comprehensive benefits package.

Qualifications

• Experience delivering excellent customer service.
• Clear, confident communication skills.
• Calm and patient under high pressure.
• Strong problem-solving and decision-making ability.
• Ability to multitask while maintaining accuracy.

Responsibilities

• Responding quickly and accurately to alarm activations.
• Monitoring alarm signals, reviewing images and incidents.
• Contacting emergency services when required.
• Making fast, confident decisions following security protocols.
• Handling inbound calls and providing reassurance.
• Making outbound calls to keep customers informed.
• Preventing false alarms by advising on system use.
• Identifying technical issues and escalating when needed.

Skills

Customer service

Clear communication

Calm under pressure

Problem solving

Multitasking

Data entry

Team player

Job description

Verisure is seeking an Alarm Call Handler (Part-Time, PM Shifts) at our Newcastle Centre of Excellence. You will be the calm, decisive voice coordinating the right response when alarms trigger, supporting customers across the UK every day of the year. Training is provided full-time prior to shift work.

The role focuses on rapid assessment, clear communication, and adherence to security protocols, with progression opportunities and a comprehensive benefits package.