Call Listening Administrator

Usay Compare; Cirencester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

26 days holiday

Bank holidays

5 additional leave days

Income protection

Life assurance

Subsidised private health insurance

Employer pension contributions

Maternity and paternity leave

Gym discounts

Eyecare vouchers

Cycle to work scheme

Financial wellbeing support

Job summary

Usay Compare, based in the UK, is expanding its Quality Assurance team and seeking 2–3 Quality Assurance Administrators to help ensure customers receive the highest standards of advice. You will listen to recorded calls, review conversations against FCA regulations and our internal standards, and highlight areas for improvement.

This is a long‑term, office‑based role with clear progression in a growing business.

Qualifications

• You’ll listen to recorded customer calls and assess them against FCA regulations and internal quality standards.
• You’ll identify strengths in advisers’ performance and highlight where improvements are needed.
• You’ll help ensure customers receive high quality, compliant advice.

Responsibilities

• Listen to customer calls and assess against standards.
• Review conversations for FCA compliance.
• Identify top performances and areas for improvement.
• Support advisers by ensuring ongoing quality assurance.

Skills

Attention to detail

Excellent listening

Organised

Self-motivated

Accuracy

Job description

About Usay Compare

Usay Compare is one of the UK’s leading comparison services for Health and Protection Insurance. We provide clear, expert and impartial advice to help clients make informed decisions with confidence. Our reputation is built on professionalism, service quality and a people‑centred approach.

With continued growth across our UK offices, we offer a supportive environment where individuals can develop strong advisory and sales careers.

Looking for your first step into a professional office career?

You don’t need previous experience in insurance, compliance or quality assurance.

What you do need is great attention to detail, excellent listening skills and the motivation to learn.

At Usay Compare, one of the UK’s leading Private Medical Insurance intermediaries, we’re growing our Quality Assurance team and we’re looking for 2–3 Quality Assurance Administrators to help ensure our customers continue to receive the highest standards of advice.

This is a fantastic opportunity for someone looking to build a long-term career in a successful, growing business. Many of our team members joined from completely different industries and have gone on to build successful careers with us.

What you will be doing

Your role is simple in principle but incredibly important.

You’ll spend your day listening to recorded customer calls, reviewing conversations against FCA regulations and our internal quality standards, identifying where advisers have done an excellent job and highlighting any areas where improvements are needed.

Your work helps protect our customers, supports our advisers and ensures we continue to deliver compliant, high-quality advice.

If you’re someone who naturally notices the little details that others miss, you’ll thrive here.

This role could be perfect if you…

• Enjoy concentrating on detailed tasks.

• Have excellent listening skills.

• Can stay focused throughout the day.

• Are organised and self-motivated.

• Want a stable office-based career with genuine progression.

• Take pride in producing accurate work.

What we can offer you

• A basic salary of £26,228

• 26 days holiday plus bank holidays, increasing to 28 days after 2 years’ service

• The option to buy up to 5 additional days of annual leave

• Income protection and life assurance

• Subsidised private health insurance

• Employer pension contributions

• Enhanced maternity and paternity leave

• Corporate perks including gym discounts, cinema tickets, shopping discounts, eyecare vouchers, cycle to work scheme and financial wellbeing support

• A supportive and collaborative working environment

• Ongoing training and development opportunities

A realistic view of the role

We’re proud to be honest about what this job involves.

You’ll spend most of your day listening to customer calls and reviewing them against set standards. It requires patience, concentration and consistency.

If you’re someone who enjoys variety every few minutes, this probably isn’t the right role.

But if you enjoy focused work, spotting detail and becoming an expert in what you do, you’ll find this role both rewarding and a fantastic way to build your career.

Usay Compare, part of Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.