Call Handler

Nottingham City Council; Nottingham; On-site; GBP 27,000 - 36,000; Full time

Job summary

Nottingham City Council is seeking an enthusiastic social care professional to act as the first point of contact for the Children’s Front Door in Nottingham. You will receive, manage and record contacts, requests for support and safeguarding concerns relating to children and young people with care and accuracy.

You will assess urgency, ensure matters are progressed promptly in line with statutory guidance, and communicate effectively with practitioners, partner agencies, children, young people

Job description

To actively support the Council's vision, values, aims and priorities by delivering high-quality, customer-focused services that place children, young people and families at the centre of everything we do.

As the first point of contact for the Children's Front Door, you will receive, manage and accurately record contacts, requests for support and safeguarding concerns relating to children and young people. You will gather relevant information, assess urgency and ensure that contacts are progressed promptly and appropriately in accordance with statutory guidance, local procedures and safeguarding responsibilities.

You will provide a professional, sensitive and responsive service to practitioners, partner agencies, children, young people and families, ensuring effective communication, accurate record-keeping and timely escalation of concerns where necessary. Through your role, you will contribute to the effective safeguarding and wellbeing of children and young people, helping to ensure they receive the right support at the right time.

Children's Social Work

Do you want to make a positive difference for the children, young people and families that you work with? If the answer is yes then Nottingham City is the place for you.

In Nottingham City, we are committed to helping families secure positive change for their children and young people. We have excellent, dedicated staff and are keen to welcome new workers to join our team as we continue on a journey of service improvement, delivering consistently good services for children, young people and their families.

Our commitment to our staff reflects our determination to improve our services. We firmly believe that staff need the right support to be able to do an excellent job every day. Children and families are at the heart of our practice and at the very core of our Council Plan. Social work can be challenging, which is why we place a strong emphasis on positive teamwork, ensuring you have the support around you to do your work well. Our senior leadership team care deeply about both the children we work with and the staff who support them, and are committed to helping you do your best work.

Nottingham is an innovative, vibrant and fast-growing Core City, entering a new era of regeneration. It is home to two world-class universities working in partnership with Nottingham City Council and has one of the best public transport networks in the country, including an extended tram system and strong rail links. The city also offers a flourishing arts, events and music scene, excellent sports facilities and clubs, and a wide choice of restaurants and a buzzing night-time economy. Nottingham is fast becoming a highly desirable place to live and work.