Call Centre Operative

corpay; Meriden; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Life Insurance

Pension 5% employer

Private Healthcare

25 Days Holiday

LinkedIn Learning

Commission based on targets

Career Progression

Job summary

Corpay in Meriden is seeking a Call Centre Operative to provide outbound support to Service Centre users with overdue Service Booking and VOR requests. Based in the Meriden office, you will guide customers through the process and ensure timely action.

You will report to the Operations Support Manager and work with multiple teams, using the 1link Product Support system to record calls, chase progress and meet daily targets.

Qualifications

• Experience in a customer service role with a strong telephone manner.
• Customer-focused, confident and outgoing.
• Professional and disciplined approach to performance.
• Ability to organise and prioritise workloads using provided systems.
• Capability to handle repetitive tasks with consistent enthusiasm.
• Ability to manage negative reactions to the chase process.
• Computer literate and quick to learn new systems.

Responsibilities

• Understand Service Booking and VOR processes and be familiar with system benefits.
• Make outbound calls to customers and inform them of overdue responses.
• Guide users through accepting, declining and offering alternative Booking Dates.
• Encourage users to respond to VOR requests where appropriate.
• Be familiar with chase processes and follow Booking Chase Procedures.
• Record calls and chase details in the 1link Product Support system.
• Aim to meet set targets for calls made and bookings/VOR actions.
• Escalate to Network Support any issues preventing actioning requests.
• Liaise with second line support while escalated faults are being fixed.
• Provide customers with timely updates on faults they reported and own.
• Update Service Centre details during calls, including contact information.

Skills

Customer service

Outgoing personality

Professionalism

Organisation

Endurance

Resilience

Tech savvy

Job description

Your role

What you’ll be doing

What We Need

Corpay is currently looking to hire a Call Centre Operative on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will provide outbound telephone support to Service Centre users of 1link Service Network who have overdue Service Booking Requests and overdue Vehicle Off Road (VOR) Requests. The process is designed provide a telephone reminder service that ensures users are aware of any overdue requests and the importance of actioning these requests within the appropriate timescales. You will report into the Operations Support Manager and regularly collaborate with other teams within the division.

How We Work

• Assigned workspace in the Meriden office
• Company-issued equipment
• Formal, hands‑on training

Role Responsibilities

• Understanding of all Service Booking and VOR Processes and be familiar with key system benefits.
• Making outbound calls to customers and advise them of overdue responses.
• Being capable of talking a user through the process of accepting, declining and offering alternates dates to Booking Requests as to educate them to do it themselves.
• Being capable of talking users into responding to VOR requests.
• Being familiar with chase process and ensure that Booking Chase Procedures are adhered to at all times.
• Recording calls and chase details within the 1link Product Support system.
• Ensuring the set targets for calls made and bookings/VOR's actioned are adhered to.
• Escalating to Network Support any issues that prevents users from actioning Booking/VOR Requests.
• Liaising with second line support as necessary whilst an escalated fault is being fixed.
• Providing customers with updates to faults they have reported to you, and that you own, in a timely and agreed manner.
• Updating Service Centre details should you be notified of any changes during a call. These include telephone and email details.

Qualifications & Skills

• Prior experience within a customer service role with excellent telephone manner.
• A customer focused individual with a confident and outgoing personality.
• A professional and disciplined approach to their individual performance and that of the Network Support team.
• An ability to organise and prioritise work loads using the systems and processes provided.
• An ability to handle repetitive work with a consistent level of enthusiasm and vigour.
• The ability to manage negative reactions to the chase process
• Computer literate, able to work new systems with ease.

Benefits & Perks

• 4 X Life insurance
• Pension scheme – 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Ability to earn commission based on targets
• Career Progression

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre‑employment screening conducted by an authorized third‑party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are r