Call Centre Advisor

Anglian; Norwich; On-site; GBP 22,000 - 39,000; Full time

Benefits offered by this job

Bonus up to £9k

31 days holiday

Birthday day off

Health benefits

Gym discounts

Employee discounts

Purchase scheme

Games room

Job summary

Anglian is hiring for a Contact Centre Advisor role in the UK. You will engage with prospective customers by phone and online, turning conversations into leads for the sales team. Training is provided, with a focus on strong communication and a target-driven approach.

The ideal candidate has a proven telesales background, excellent verbal communication, and a track record of meeting or exceeding sales targets while delivering an outstanding customer experience.

Qualifications

• Proven success in a telesales role with ability to secure leads.
• Excellent verbal communication skills and customer-focused approach.
• Track record of meeting or exceeding sales targets while delivering a great customer experience.
• Determination to succeed, drive to progress, and self-motivation.
• Ability to work in a team and follow direction.

Responsibilities

• Engage with prospective customers over the phone.
• Maximise opportunities from call data and overcome objections.
• Secure sales leads through outbound calls to previous enquiries.
• Achieve set sales targets through product knowledge and services.
• Listen to customer needs and explain product ranges.
• Arrange appointments for the sales team to meet customers.
• Meet targets through product knowledge and strong customer service.

Skills

Telesales

Verbal communication

Target achievement

Motivation

Teamwork

Self-motivation

Basic IT skills

Tools

CRM software

Job description

About Us

At Anglian we're a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry.

The Role

We're looking for people who can have great conversations over the phone and online. Whether you have previous sales experience, or if you are brand new to the sector, we will provide the necessary training to ensure you succeed. This isn't cold calling; these are all conversations with previous or interested parties, and your role as a Contact Centre Advisor is to turn those conversations into leads for our sales team.

The ideal candidate will be focused, like working to targets, have strong communication skills and a fabulous telephone manner.

Key responsibilities

• Engaging with prospective customers over the phone
• Maximising opportunities from call data and overcoming objections
• Securing a sales lead through outbound calls to previous enquiries
• Achieving set sales performance targets through excellent product knowledge and services available to the prospective customer
• Listen to what our customers want and walk them through our product ranges
• Securing an appointment for our sales team to meet our customer and complete the sale
• Meeting set targets through your product knowledge and excellent customer service

What we're looking for

• Proven success in a telesales role and the ability to secure leads
• Great verbal communication skills
• A proven track record of meeting and exceeding sales targets, while providing an excellent customer experience
• Determination to succeed, focus to remain motivated, ambition to progress
• Skills in telesales, retail, estate agency or customer service desirable
• Basic IT skills
• Ability to work in a team and follow direction
• Being self motivated

Why join us

• Competitive salary and performance related bonus up to an extra £9k per annum or £750 each month
• 31 days holiday, increasing to 33 days after 2 year's service
• And additional paid day off for your birthday
• Regular team incentives, competitions, and rewards
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
• Heavily discounted employee purchase scheme on all Company products
• Break out games room

Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team!

Important Information About Right to Work

We're delighted that you're considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you're unsure about your eligibility, you can find helpful information on the UK government website Visas and immigration - GOV.UK. Thank you for your understanding