Call Centre Advisor

Confidential; Devon and Torbay; On-site; GBP 19,000 - 23,000; Full time

Job summary

Confidential is seeking a Call Centre Advisor to join a busy customer service team in Plymouth. You will handle incoming calls, record requests accurately, and ensure jobs are allocated promptly while monitoring progress to meet targets.

You will provide excellent service, keep customers informed, and maintain precise records in the company systems. The ideal candidate will have call centre or customer service experience, strong communication and listening skills, and confidence with

Qualifications

• Previous experience in a call centre or customer service role.
• Excellent communication and active listening skills.
• Confident using computers and customer management systems.
• Strong attention to detail and accurate data entry skills.

Responsibilities

• Handle incoming customer calls.
• Record customer requests accurately and allocate jobs promptly.
• Monitor and chase outstanding jobs to meet targets and timescales.
• Provide a high level of customer service, keeping customers informed throughout the process.

Skills

Communication skills

Active listening

IT skills

Data entry

Attention to detail

Under pressure

Initiative

Team player

Tools

CRM systems

Job description

DK Recruitment are seeking a Call Centre Advisor to join a busy customer service team in Plymouth. This is a great opportunity for someone with strong communication skills, a confident telephone manner and good IT skills who enjoys helping customers and working in a fast-paced environment.

Key Responsibilities

• Handle incoming customer calls.
• Record customer requests accurately and ensure jobs are allocated promptly.
• Monitor and chase outstanding jobs to ensure agreed targets and timescales are met.
• Provide a high level of customer service, keeping customers informed throughout the process.
• Maintain accurate records and ensure data is entered correctly into company systems.
• Follow company procedures and quality standards.
• Identify and elevate issues where further support or approval is required.
• Work closely with colleagues to ensure the smooth running of daily operations.
• Complete general administrative duties as required.

The Ideal Candidate

• Previous experience in a call centre or customer service role.
• Excellent communication and active listening skills.
• Confident using computers and customer management systems.
• Strong attention to detail and accurate data entry skills.
• Able to work well under pressure and manage multiple tasks.
• A proactive approach, with the ability to use initiative when required.
• A reliable team player with a positive attitude.