Call Center Operator - Uncapped Commission

JR United Kingdom; Pontypridd; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player in telecommunications is seeking enthusiastic individuals to join their Sales Team as Call Center Operators. This full-time role offers a competitive starting salary with opportunities for growth and uncapped commission. You will engage with customers, helping them discover the best products to enhance their digital experiences. With a focus on flexibility, the role allows for self-scheduling of breaks and occasional home working. If you are a confident communicator with a passion for customer service, this is an exciting opportunity to develop your career in a supportive environment.

Benefits

Online GP Access

Carer's Leave

Family Leave

Product Discounts

Career Development Support

Volunteering Days

Private Healthcare Option

Dental Insurance Option

Qualifications

• Confident talker with strong relationship-building skills.
• Ability to engage and negotiate effectively with customers.

Responsibilities

• Engage with customers over the phone to enhance their digital lives.
• Discuss suitable products tailored to customer needs.

Skills

Communication Skills

Negotiation Skills

Customer Service

Job description

Call Center Operator - Uncapped Commission, Pontypridd

Client:

EE

Location:

Pontypridd, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Merthyr?

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss appointments or can look after your family in an emergency. This includes scheduling your own breaks, banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087, rising to £25,684 at 9 months in role, plus incentives and bonuses.
• Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill, or elderly.
• Family Leave - Equalized maternity, paternity, and adoption leave, with 18 weeks full pay and 8 weeks half pay in the first year, regardless of how you choose to grow your family.
• Huge discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds every year.
• Support in carving your own career path. We’re passionate about developing our people and supporting your career goals.
• Volunteering days to give back to your local community.
• Optional Private Healthcare and Dental to protect you and your family.