CAFM Manager

Greystar; Manchester; On-site; GBP 60,000 - 85,000; Full time

Job summary

Greystar is seeking a CAFM Manager in the UK to oversee configuration, operation and maintenance of the CAFM software, ensuring accurate data, efficient work orders, and property compliance. You will bridge technical teams with end-users, generating reports on maintenance, assets and KPIs to boost operational and investment efficiency.

The role requires strong CAFM knowledge, data analysis skills, and experience in facilities management across departments such as operations, IT and finance.

Qualifications

• Understanding UK Health & Safety laws and building safety regulations.
• Strong working knowledge of CAFM systems, database management and BIM integrations.
• Proven property and facilities management experience.
• Ability to analyse large data sets and create meaningful reports.
• Strong interpersonal skills to work across departments (operations, IT, finance).
• Degree or equivalent in FM, IT or related field.
• Experience in system mobilization or contract mobilization.
• NEBOSH qualified (desirable).
• Understanding of SFG20 (Desirable) IWFM Level 4 (Desirable).

Responsibilities

• Lead all workstreams integral to the CAFM system and coordinate with operational teams and stakeholders.
• Oversee day-to-day operation, configuration, and upgrades of the CAFM system.
• Maintain asset registers, locations, PPM schedules, quotations/POs and building data.
• Define and map business processes to improve maintenance and reactive works.
• Analyse data to generate performance reports (KPIs/SLAs) for leadership on maintenance, compliance and budget tracking.
• Provide user support, training and documentation to colleagues and contractors.
• Act as main contact between IT, software vendors, and Facilities Management teams.
• Drive adoption of new system capabilities and manage CAFM improvement roadmaps.

Skills

Interpersonal skills

Data analysis

Reporting

Analytical thinking

Education

Degree in Facilities Management or related field

NEBOSH qualification (desirable)

IWFM Level 4 (Desirable)

Tools

CAFM systems

BIM integrations

Database management

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Reporting to the Senior Director Facilities Management, the CAFM Manager will oversee the configuration, operation and maintenance of the facilities management software system, ensuring accurate data, efficient work order management and system & property compliance. This role will bridge technical teams and end-users of the system, generating reports on maintenance, assets, and KPIs to drive operational and investment efficiency.

JOB DESCRIPTION Key Role Responsibilities

• Lead all workstreams integral to the CAFM system and work with operational teams and relevant stakeholders to support delivery.
• Overseeing the day-to-day operation, configuration, and upgrades of the CAFM system.
• Maintaining accurate asset registers, locations, PPM (Planned Preventative Maintenance) schedules, remediation quotations/purchase orders and building data.
• Defining and mapping business processes to enhance maintenance and reactive works.
• Analyzing data to generate performance reports (KPIs/SLAs) for leadership on maintenance, compliance, and budget tracking. Also to monitor and ensure contractor service levels are being met.
• Providing user support, training, and documentation to colleagues and contractors on how to effectively use the system and mobile devices.
• Acting as the main point of contact between IT teams, software vendors, and Facilities Management teams.
• Driving the adoption of new system capabilities, conducting audits on system usage, and managing CAFM improvement roadmaps.

Knowledge & Qualifications

• An understanding of UK Health & Safety laws and statutory regulations relating to high rise buildings management (I.e. the building safety regulations) including interactions with Local Authority Representatives.
• Strong working knowledge of CAFM systems, database management and BIM integrations.
• Proven property and facilities management experience.
• Ability to analyse large data sets and create meaningful reports.
• Strong interpersonal skills to work across various departments including operations, IT and finance.
• Degree or equivalent experience in Facilities Management, IT or a related field.
• Experience in system mobilization or contract mobilization.
• NEBOSH qualified (desirable).
• Understanding of SFG20 (Desirable) IWFM Level 4 (Desirable).

Important Notice

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].

Core Values

• Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.
• Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.
• Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.
• Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
• Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.
• Teamwork We work together to accomplish goals, solve problems, and enrich our work environment.

GREYSTAR Overview

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.