Housekeeper

Greystar; Manchester, Salford; On-site; GBP 12,000 - 17,000; Full time

Job summary

Greystar is seeking a diligent cleaner to join our Community team in Manchester. You will ensure cleanliness across reception, offices, and common spaces, supporting a positive resident experience.

You will respond to resident queries, maintain safe environments under UK health and safety guidelines, and help with make-ready tasks as required. This role is onsite within a vibrant residential community.

Qualifications

• Ability to read and write in English to a level enabling full understanding of safety labels and procedures.
• Knowledge of UK health and safety requirements.
• Safe use and maintenance of cleaning fluids and tools.
• Experience maintaining cleanliness in a customer-occupied environment.
• Ability to work autonomously and follow standard procedures.

Responsibilities

• Ensures overall cleanliness and appearance of the community, including reception and offices.
• Responds to customer queries and signs residents to the appropriate person.
• Cleans reception, offices, common spaces and restrooms.
• Carries out daily litter pick of external areas.
• Freshens empty rooms and show flats to maintain market-ready appeal.
• Performs weekly flush downs in empty rooms and apartments in line with safety policies.
• Informs manager of hazards and logs maintenance issues with the team.
• Maintains inventory of cleaning supplies and notifies when re-order is needed.

Skills

English literacy

UK Health & Safety knowledge

Cleaning fluids handling

Customer service

Problem solving

Autonomy

Attention to detail

Adaptability

Tools

Cleaning tools

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Ensures the overall cleanliness and proper appearance of the community, including external litter, all internal communal spaces, reception and office areas, and other amenities to enhance and maintain the community appeal and provide a positive resident experience.

Key Role Responsibilities

• Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.
• Responds positively to customer queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them.
• Cleans the reception, offices, common spaces and restrooms.
• Checks on a daily basis all amenity areas and cleans where required.
• Carries out a full litter pick daily to all external areas in the community.
• Ensures all empty rooms and apartment and targeted show flats are freshened throughout the day to maintain market-ready appeal.
• Conducts weekly flush downs in all empty rooms and apartments in line with health and safety policies.
• Assists in the make-ready process by performing additional duties requested by Community Manager and/or supervisor.
• Informs Community Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others.
• Logs maintenance issues with the Customer Service team where identified as part of daily tasks and routine.
• Ad hoc requests to address Resident concerns or queries.
• Maintains an appropriate inventory of cleaning supplies, and informs the appropriate supervisor when a re-order is necessary.
• Makes best use of materials and equipment provided championing cost efficiencies whenever possible without compromising on quality.

About You

• Ability to read and write in English to a level that enables full understanding and compliance with product safety labels, COSHH policy, and procedure manuals.
• Knowledge and understanding of UK health and safety requirements.
• Knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools.
• Previous experience of maintaining cleanliness within a customer occupied environment.
• Demonstrated ability to solve problems in a variety of practical situations and follow standardised procedures.
• Ability to work autonomously, using initiative when required.
• Strong attention to detail.
• Flexible approach to work and adaptable to thrive in a changing environment.
• Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts and respond courteously to questions and requests.

Important Notice

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].

Core Values

Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you!

• Integrity: We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.
• Equality: We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.
• Professionalism: We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.
• Accountability: We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
• Service: We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.
• Teamwork: We work together to accomplish goals, solve problems, and enrich our work environment.

Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents.

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.