CAFM & Contract Support Analyst – Europe

CBRE Group, Inc.; Bracknell; Sur place; GBP 32 000 - 42 000; Plein temps

Résumé du poste

CBRE Global Workplace Solutions is recruiting a CAFM & Contract Support Analyst to join the Syngenta account team, supporting the Europe region from Jealott’s Hill Campus. The role focuses on data management within CAFM, asset data structures, and governance deliverables across contracts.

You will provide first-line CAFM support for Europe operations, generate ad hoc reports, and support site data integrity and compliance while contributing to KPI/SLAs and client satisfaction across the Mega

Qualifications

• Ability to work under pressure, multi-task and deliver to tight deadlines.
• Excellent problem-solving skills.
• Customer focused, with excellent influencing and communication skills.
• Strong written and verbal communication skills.
• Proficient Microsoft Office skills.
• Excellent accuracy and attention to detail.
• Experience using CAFM, Maximo/ServiceInsight/IFM Hub or similar CAFM platforms.

Responsabilités

• Provide support and guidance in the management of CAFM data across the system.
• Support sites on asset data structures to align with CBRE and Syngenta standards.
• Cleanse and enhance data in the CAFM system for improved compliance and reporting.
• Prepare data load requests for asset changes and scope variations.
• Provide first line CAFM system support for Europe operations teams.

Connaissances

Problem solving

Communication skills

Microsoft Office

Attention to detail

Customer service

Stress resistance

Outils

Maximo/ServiceInsight

IFM Hub

CAFM platforms

Description du poste

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a CAFM & Contract Support Analyst

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a CAFM & Contract Support Analyst to join the team located on the Syngenta account supporting the Syngenta Europe region. The successful candidate will be responsible for all aspects of CAFM administrative duties and will provide support to operational teams with the preparation & provision of key deliverables for contract governance to ensure the delivery of compliant and exceptional service to the client.

What You’ll Do:

• Provide support and guidance in the management of geographical and technical data within the Computer Aided Facilities Management (CAFM) system
• Provide support and guidance to sites on asset data structures as data is captured, ensuring that it is in line with CBRE & Syngenta standards
• Data cleansing and enhancement of data held in the CAFM system to facilitate improved compliance, reporting and management information
• Prepare and submit data load requests, as requested for changes to assets where there has been additional scope and other changes that affect the integrity of asset inventory
• Holds administrative access level into the CAFM system and will provide first line support for Europe operations teams for CAFM challenges and queries
• Generate and prepare ad hoc reports in response to strategic initiatives
• Support in access requests and provide training on CAFM and associated applications as required
• Generate, prepare, and distribute operational support documents, providing support to the Regional Contract Support Manager in document development, as required
• Provide operational support as required for sites across the Europe region, work order management and closure
• Support Europe operational teams to drive improved performance in compliance and delivery of KPIs/SLAs in line with the contract
• Support in the follow up of KPI/SLA failures, CSAT and customer engagement scores and corrective actions in collaboration with the Regional Contract Support Manager
• Preparation of a range of internal/external reports (e.g. Monthly Operations Reports, Quarterly Business Reviews, Leadership Team Meeting)
• Based at the Jealott’s Hill Campus, minimum three days a week, this role helps support one of only six Mega sites across the account globally as required.
• Any other ad hoc request to support the delivery of compliant and exceptional service to client

What you’ll need:

• Ability to work under pressure, multi-task and deliver to tight deadlines
• Excellent problem-solving skills
• Customer focused, with excellent influencing and communication skills
• Strong written and verbal communication skills
• Proficient Microsoft Office skills
• Excellent accuracy and attention to detail
• Experience using CAFM, Maximo/ServiceInsight/ preferably IFM Hub although not essential and training will be provided although experience working on other CAFM platforms is important.
• Strong proven Customer Service experience, preferably within an outsourced environment in a similar role
• Operational experience of managing and working within a diverse and complex organisation

About CBRE Global Workplace Solutions:

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.