Cafe Team Member

ENGINEERINGUK; Tewkesbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant café team where every day presents new challenges and opportunities for growth. As a Team Member, you'll play a crucial role in ensuring customer satisfaction while maintaining high standards of cleanliness and food safety. This position offers flexible hours and a supportive environment that values teamwork and personal initiative. With a commitment to diversity and inclusion, this forward-thinking company provides a welcoming atmosphere for all employees. If you're passionate about hospitality and eager to make a difference, this is the perfect opportunity for you!

Benefits

Colleague Clubcard discounts

Flexible working requests

Retirement savings plan

Life assurance

Free wellbeing resources

Discounts on everyday purchases

Uniform provided

Holiday entitlement starting at 28 days

Qualifications

• Commitment to hospitality and customer service excellence.
• Knowledge of health and safety standards.

Responsibilities

• Maintain cleanliness of kitchen equipment and utensils.
• Serve customers efficiently and courteously.
• Prepare, cook, and serve food according to the menu.

Skills

Customer Service Excellence

Health and Safety Standards Knowledge

Multitasking

Organizational Skills

Job description

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View more categories View less categories Sector Catering and Hospitality Contract Type Permanent Hours Full Time

About the role

Tea is brewing. Café doors are opening. The day is about to start, and so are our café team members. They're the talented people making every day a little better for our customers. Now, you can join them.

As a Team Member in our café, you're involved in everything — from cooking and serving to engaging with customers. You'll ensure that every dish meets our quality and safety standards and keep the environment clean and welcoming. This lively role offers daily challenges and opportunities for growth, with flexible hours and progression prospects.

We guarantee a minimum of 16 hours weekly for new colleagues, with options to work as few as 12 hours if preferred. We schedule shifts within specified availability windows, with three weeks' notice of your schedule. We support flexibility, so even if your availability closely matches but isn't exact, we'd love to hear from you.

Note: Applicants must be 18 or over. Read more.

Responsibilities

• Maintain cleanliness of kitchen equipment and utensils.
• Serve customers efficiently and courteously.
• Follow food safety and hygiene regulations, keeping records as required.
• Practice FIFO stock rotation to ensure food freshness.
• Accept deliveries and store food safely.
• Adhere to operational policies and procedures.
• Prepare, cook, and serve food according to the menu.
• Maintain standards and ensure product availability.
• Know the menu thoroughly and serve accurately.
• Resolve customer complaints and inform the Café Manager.
• Keep up with business updates and initiatives.
• Sanitize tables and keep the café tidy.

Requirements

• Commitment to hospitality and customer service excellence.
• Knowledge of health and safety standards.
• Ability to work efficiently and maintain cleanliness.

Personal qualities

• Team-oriented and proactive communicator.
• Ability to multitask and work under pressure.
• Initiative-driven with good organizational skills.
• Adaptable to a fast-paced environment.

Benefits

• Colleague Clubcard after 3 months — discounts increasing from 10% to 15%.
• Flexible working requests from day one.
• Retirement savings plan.
• Life assurance.
• Free wellbeing resources.
• Discounts on everyday purchases, dining, and utilities.
• Uniform provided.
• Holiday entitlement starting at 28 days including bank holidays.
• Access to colleague networks and support for diverse backgrounds.

About us

With 329 cafes nationwide, we focus on delivering excellent customer service in a friendly, inclusive environment. We embrace diversity and support flexible working arrangements to accommodate everyone's needs. We are a Disability Confident Leader committed to accessible recruitment. Roles may close early due to high application volumes, and feedback is provided only to interviewed candidates.

Learn more about our inclusive culture.