Cafe Team Member

ENGINEERINGUK; Gloucester; On-site; GBP 18,000 - 22,000; Part time

Job summary

Join a leading café team as a Team Member, where you'll contribute to a vibrant environment by preparing and serving food, ensuring cleanliness, and delivering excellent customer service. Flexible hours and growth opportunities await you in this dynamic role.

Benefits

Colleague Clubcard with discounts

Flexible working

Retirement savings plan

Life Assurance

Free wellbeing services

Uniform provided

Starting holiday entitlement of 28 days

Qualifications

• Commitment to hospitality and excellent customer service.
• Knowledge of Health and Safety standards.

Responsibilities

• Keeping kitchen equipment and utensils clean and tidy.
• Serving customers efficiently and with care.
• Following food safety and hygiene regulations.

Skills

Customer Service

Teamwork

Communication

Multitasking

Adaptability

Job description

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About the role

Tea is brewing. Café doors are opening. The day is about to start, and so are our café team members. They're the talented people making every day a little better for our customers. Now, you can join them.

As a Team Member in our café, you're part of everything - a bit of cooking, a bit of chatting with customers, and a lot of impact. As someone dedicated to great service, you'll make sure that every dish you prepare and serve lives up to the promise of our menu and meets all safety standards. You'll also help keep everything, from kitchen equipment to customer tables, tidy and clean.

This lively role is full of everyday challenges, which makes it exciting. Benefits include flexible working hours, opportunities for progression, and more.

We offer new colleagues a minimum of 16 guaranteed hours per week. If you'd prefer fewer hours (minimum 12), we have opportunities for that too. We are flexible and eager to hear from you.

The table shows preferred availability windows. We will schedule your hours within these times, with 3 weeks' notice of your shifts. If your available times closely match but are not exactly the advertised times, we still encourage you to apply. Read more.

Please note, applicants must be 18 or over.

Responsibilities

• Keeping kitchen equipment and utensils clean and tidy.
• Serving customers efficiently and with care.
• Following food safety and hygiene regulations and keeping records.
• Practising FIFO stock rotation to keep food fresh.
• Accepting deliveries and storing food safely.
• Following operational policies and procedures.
• Preparing, cooking, and serving food according to the menu.
• Maintaining standards and ensuring food availability.
• Knowing the menu thoroughly and serving food as intended.
• Resolving customer complaints and informing the Café Manager.
• Staying updated with business communications and initiatives.
• Clearing and sanitising tables to keep the café clean.

Requirements

• Commitment to hospitality and excellent customer service.
• Knowledge of Health and Safety standards.
• Ability to work efficiently and maintain cleanliness.

Personal qualities

• Teamwork and good communication skills.
• Proactive attitude and multitasking ability.
• Ability to work under pressure and organise effectively.
• Adaptability to a fast-paced environment.

Benefits

Enjoy a great work-life balance and benefits such as:

• Colleague Clubcard after 3 months, with discounts.
• Request flexible working from day one.
• Retirement savings plan.
• Life Assurance.
• Free wellbeing services.
• Exclusive discounts on various purchases.
• Uniform provided.
• Starting holiday entitlement of 28 days (including Bank Holidays).
• Access to colleague networks supporting diverse backgrounds.

About Us

With 329 cafes nationwide, we focus on excellent customer experience and a family-like environment. We value diversity, equity, and inclusion, welcoming everyone to be themselves. We support flexible working and are committed to an accessible recruitment process. High-volume applications may close early, and feedback is only provided to interviewed candidates.