Café Team Leader — Elevate Visitor Experience

Compass Group UK; York and North Yorkshire; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Free meals on duty

Exclusive travel discounts

Wellness and fitness classes

Digital GP services

Cinema ticket discounts

Contributory pension

Career development programmes

Job summary

Restaurant Associates, part of Compass Group UK&I, is seeking a proactive Café Supervisor for the National Railway Museum in York. You will lead a café team, train staff, and support the Café Manager to deliver outstanding visitor experiences during service periods.

The role offers a hands-on leadership position in a high-volume environment with opportunities for career progression within hospitality management.

Qualifications

• Experience in supervisory or team-leading role in café or catering environment.
• Hands-on approach during busy service periods.
• Strong organisational and communication skills.
• Ability to motivate, coach, and support team members.

Responsibilities

• Supervise and support the café team during service with hands-on leadership to deliver excellent customer experiences.
• Deliver exceptional customer experiences, ensuring service and product quality exceed expectations.
• Assist with training, coaching, and development of team members.
• Monitor stock, food quality, and operational processes, ensuring compliance with health & safety and food safety standards.
• Support the Café Manager in achieving financial and operational targets.
• Communicate effectively with the team, clients, and visitors to ensure smooth operations and high satisfaction.
• Assist with reporting, record-keeping, and daily operational tasks as required.

Skills

Supervisory experience

Team leadership

Strong communication

Flexible/adaptable

Health & safety knowledge

Job description

Restaurant Associates, part of Compass Group UK&I, is seeking a proactive Café Supervisor for the National Railway Museum in York. You will lead a café team, train staff, and support the Café Manager to deliver outstanding visitor experiences during service periods.

The role offers a hands-on leadership position in a high-volume environment with opportunities for career progression within hospitality management.