Cafe Team Leader

Tesco PLC; St. Neots; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Staff discount

Flexible working

Pension

Life assurance

Wellbeing services

Deals and discounts site

Uniform provided

Holiday entitlement

Job summary

Tesco PLC in the United Kingdom is seeking a Team Leader for one of our cafés. You will drive smooth daily operations, coach team members, and deliver excellent customer service in a fast-paced, friendly environment.

You will open and close the café in the Manager's absence, support training, and help improve service. A background in hospitality and leadership is preferred, with a passion for great store experiences and teamwork.

Qualifications

• A background in hospitality is preferred.
• Experience leading a small team or shift.
• Strong customer service focus and problem-solving skills.
• Good communication with colleagues and managers.
• Able to multitask in a busy environment.
• Proactive, with initiative to improve ways of working.

Responsibilities

• Ensure smooth daily operations and maintain safety standards.
• Deliver excellent customer service and lead by example.
• Open/close café and oversee full operations when Manager is absent.
• Coach and develop team members, recognising good performance.
• Assist with training and onboarding of staff.

Skills

Hospitality

Team leadership

Customer service

Communication

Multitasking

Initiative

Job description

We're looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you'll help keep everyday operations running smoothly. You'll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service. All the while, we'll support you with bag-loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you'll be part of an inclusive workplace where you can be your best, and most authentic, self.

• Making sure everything runs smoothly by maintaining operational and safety standards.
• Ensuring all food safety and hygiene regulations are met and followed.
• Leading by example by providing an excellent experience for customers.
• Opening and closing the café and overseeing full operations in the Manager's absence.
• Recognising and celebrating team members for providing excellent service.
• Learning our menu inside out and helping our team to do the same.
• Boosting sales by making sure everyone's in the right place at the right time.
• Delivering Health & Safety and Food Safety training for team members.
• Supporting the Café Manager with colleague coaching and development.
• Seeking ways to constantly help improve our service for customers.
• Promoting an inclusive environment where colleagues feel respected, valued, and safe.
• A background in hospitality, with Team/Shift Leader experience.
• A passion for providing excellent customer service.
• Health & Safety and Food Safety knowledge.
• Personal
• Effective communication skills.
• Ability to multitask and adapt to changing priorities.
• Confidence using your initiative to improve ways of working.

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues. It's part of what makes Tesco such a great place to work, and we're proud to have been accredited as one of Britain's Top Employers again this year. We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers. But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business. We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers.

• Get 10% off and 15% at pay day weekends; save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Request flexible working from day one
• Retirement savings plan
• Life Assurance
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Uniform provided and policies to support you for all of life's moments, big and small
• Holiday starting at 28 days (Including Bank Holidays)