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Tesco; Hexham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Fantastic work life balance

Flexible working from day one

Retirement savings plan

Life Assurance

Wellbeing services

Discounts (Colleague Clubcard)

Uniform provided

28 days holidays

Colleague networks

Job summary

Tesco is seeking a Team Leader for one of our Cafés. You will drive smooth daily operations, coach and develop colleagues, and deliver excellent customer service in a fast-paced setting.

You’ll be responsible for safety, quality, and a great guest experience, including opening/closing the café and supporting the Manager in busy periods. We offer flexible working, development, and opportunities to progress within Tesco.

Qualifications

• Hospitality background with Team/Shift Leader experience.
• Knowledge of Health & Safety requirements and Food Safety standards.

Responsibilities

• Maintain operational and safety standards to ensure smooth cafe running.
• Ensure all food safety and hygiene regulations are met and followed.
• Lead by example with excellent customer service and experience.
• Open and close the café and oversee operations in the Manager's absence.
• Recognise and celebrate team members for delivering great service.
• Learn the menu inside out and help the team learn it too.
• Boost sales by ensuring the right people are in the right place.
• Deliver Health & Safety and Food Safety training for team members.
• Support the Café Manager with coaching and development of colleagues.
• Identify ways to continually improve service for customers.
• Promote an inclusive environment where colleagues feel valued and safe.

Skills

Team/Shift Leader experience

Health & Safety knowledge

Food Safety knowledge

Job description

We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly.

You’ll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.

All the while, we’ll support you with bag-loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you’ll be part of an inclusive workplace where you can be your best, and most authentic, self.

Please note that you need to be 18 or over to apply for this role.

You will be responsible for

Although specific responsibilities will depend on the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:

• Making sure everything runs smoothly by maintaining operational and safety standards.
• Ensuring all food safety and hygiene regulations are met and followed.
• Leading by example by providing an excellent experience for customers.
• Opening and closing the café and overseeing full operations in the Manager’s absence.
• Recognising and celebrating team members for providing excellent service.
• Learning our menu inside out and helping our team to do the same.
• Boosting sales by making sure everyone’s in the right place at the right time.
• Delivering Health & Safety and Food Safety training for team members.
• Supporting the Café Manager with colleague coaching and development.
• Seeking ways to constantly help improve our service for customers.
• Promoting an inclusive environment where colleagues feel respected, valued, and safe.

You will need

• A background in hospitality, with Team/Shift Leader experience.
• Health & Safety and Food Safety knowledge.

Personal

• Ability to multitask and adapt to changing priorities.
• Confidence using your initiative to improve ways of working.

What’s in it for you

Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to::

• Get 10% off and 15% at pay day weekends; save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Request flexible working from day one
• Retirement savings plan
• LifeAssurance
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Uniform provided and policies to support you for all of life’s moments, big and small
• Holiday starting at 28 days (Including Bank Holidays)
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com