Cafe Team Leader

Morrisons; Southwood; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% staff discount

Additional 10% discount for friend/fam

Leadership development

In-store cafe or shop floor ranges

Free parking

Pension and life assurance

Healthcare / Wellbeing benefits

MyPerks discounts

Payroll charity donations

Family-friendly policies

Job summary

Morrisons is looking for a Café Team Leader to deliver excellent standards across our café and BREW concept, ensuring operational compliance and top customer service. You will coordinate daily activities, support a team, and work with store managers to drive sales and meet targets while maintaining food safety and stock control.

You'll be passionate about customer service, able to build strong relationships, and ready to lead in a fast-paced hospitality environment.

Qualifications

• Experience delivering excellent customer service.
• Ability to build strong relationships with customers and colleagues.
• Experience supporting or leading a team.
• Strong knowledge of café or hospitality operations.
• Positive attitude and passion for helping customers.
• Awareness of food safety and health & safety practices.

Responsibilities

• Deliver high café and BREW standards, ensuring full operational compliance.
• Provide outstanding customer service across all café touchpoints.
• Coordinate daily activities and communication within the café.
• Identify opportunities for improvement using data and customer feedback.
• Drive sales and store targets in collaboration with managers and colleagues.
• Ensure compliance with health and safety and food safety standards.
• Respond quickly to customer queries and resolve issues effectively.
• Maintain cleanliness, food safety, and stock control.
• Minimise waste through careful handling and stock management.
• Complete all tasks and procedures in line with company policies.

Skills

Customer service

Relationship building

Team leadership

Cafe operations

Food safety awareness

Positive attitude

Job description

More About The Role

At Morrisons, we’re proud to deliver great food and friendly service to our customers

As a Café Team Leader, you’ll:

• Deliver high café and BREW standards, ensuring full operational compliance
• Provide outstanding customer service across all café touchpoints
• Coordinate daily activities and communication within the café
• Identify opportunities for improvement using data and customer feedback
• Work closely with managers and colleagues to drive sales and achieve store targets
• Ensure compliance with all health and safety and food safety standards
• Respond quickly to customer queries and resolve issues effectively
• Maintain high standards of cleanliness, food safety, and stock control
• Minimise waste through careful handling and stock management
• Complete all tasks and procedures in line with company policies

More about our perks

• Generous holiday entitlement
• 15% discount in our supermarkets and convenience stores from the day you join us
• Additional 10% discount card for a friend or family member
• Genuine career progression and development opportunities - read more about our Leadership School here
• Subsidised in-store cafe or shop floor ranges
• Free parking
• Competitive pension and life assurance
• Healthcare / Wellbeing benefits including Aviva Digital GP
• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
• Optional payroll charity donations
• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

We’re looking for someone who is passionate about customer service and thrives in a fast-paced environment.

You’ll ideally have:

• Experience delivering excellent customer service
• The ability to build strong relationships with customers and colleagues
• Experience supporting or leading a team
• Strong operational knowledge of a café or hospitality environment
• A positive attitude and a genuine passion for helping customers
• Awareness of food safety, hygiene, and health & safety practices

You’ll also be:

• A great communicator who listens and responds to customer needs
• Flexible and willing to take on a variety of tasks
• Committed to maintaining high standards in everything you do