Cafe Supervisor — Lead Team, Service Excellence

Compass Group UK; England; On-site; GBP 18,000 - 24,000; Full time

Job summary

Compass Group UK&I is seeking a dedicated Cafe Supervisor for a full-time role at a major High Street brand. The position runs on a 35-hour week with variable shifts, offering opportunities for career progression within a company that values its people and rewards commitment.

The ideal candidate will have prior supervision experience in a frontline environment, strong customer service skills, and a positive, can-do attitude.

Qualifications

• Previous experience supervising frontline teams within a similar environment.
• Good communication skills with a focus on great Customer Service.
• Team player and can-do attitude.
• Ability to work under pressure whilst maintaining a positive attitude.

Responsibilities

• Ensuring all deliveries are checked and stored promptly and correctly.
• Supervising a team, creating a positive environment where the team feel welcomed and supported.
• Being a responsible key holder.
• Assisting with weekly bookwork and any other duties that are necessary.
• Producing weekly rotas following the manager's guidelines.
• Placing orders for stock to maintain the correct stock levels.
• Delegating where necessary and ensuring the team are proactive at all times.
• Complying with Food Handling & Hygiene standards.
• Complying with Health & Safety regulations.

Skills

Supervising frontline teams

Customer service

Team player

Work under pressure

Job description

Compass Group UK&I is seeking a dedicated Cafe Supervisor for a full-time role at a major High Street brand. The position runs on a 35-hour week with variable shifts, offering opportunities for career progression within a company that values its people and rewards commitment.

The ideal candidate will have prior supervision experience in a frontline environment, strong customer service skills, and a positive, can-do attitude.