Café Supervisor: Lead Service & Guest Experience

Green & Fortune Ltd.; Greater London; Hybrid; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Company Sick Pay

Staff Discounts

Holiday Allowance

Volunteer Day

Cycle to Work Scheme

Refer a Friend Scheme

Learning & Development

Job summary

Green and Fortune invites applications for a Café Supervisor opening during the London Museum Open Day. Based at London Museum in Smithfield, you’ll lead the café team on shift, ensure smooth service, stock readiness and guest satisfaction throughout the day.

You’ll bring proven supervisory experience in a busy café, strong coffee knowledge, and a hands-on, organized approach. You’ll collaborate with kitchen and management to uphold food safety and high standards.

Qualifications

• Proven experience in a supervisory or senior team role within a busy café or similar hospitality environment.
• Good coffee and product knowledge, with an understanding of café service, equipment and the standards needed to deliver a consistent guest experience.
• Confidence leading and organising a team, delegating tasks, coaching colleagues and stepping into service on the counter, floor or till when needed.
• A hands‑on, organised approach, with experience of tills, cash handling, stock and replenishment, opening and closing procedures and maintaining food safety standards.

Responsibilities

• Take the lead on shift, ensure café is ready for service, well stocked and running smoothly from opening through to close.
• Lead by example, organizing the team, coaching colleagues and creating a positive, supportive environment.
• Maintain high standards of coffee, food presentation and service, ensuring product knowledge and guest confidence.
• Monitor tills, cash handling, replenishment, portion control and wastage in a busy cafe.
• Work closely with the kitchen and management to maintain standards of food safety and operational compliance.

Skills

Supervisory experience

Coffee knowledge

Team leadership

Cash handling

Stock replenishment

Food safety

Job description

Green and Fortune invites applications for a Café Supervisor opening during the London Museum Open Day. Based at London Museum in Smithfield, you’ll lead the café team on shift, ensure smooth service, stock readiness and guest satisfaction throughout the day.

You’ll bring proven supervisory experience in a busy café, strong coffee knowledge, and a hands-on, organized approach. You’ll collaborate with kitchen and management to uphold food safety and high standards.