Café Supervisor - City of London

TN United Kingdom; London; On-site; Full time

Job summary

A leading company in the hospitality sector seeks a Café Supervisor in London. This full-time role involves leading a team, ensuring exceptional customer service, and managing daily operations at a prestigious site. The ideal candidate will have supervisory experience, strong leadership skills, and a customer-focused attitude. Enjoy a stable weekday schedule with no weekend work, a competitive hourly rate, and various perks including a daily food allowance and paid time off on your birthday.

Benefits

Hourly rate of £14.30

£14 daily food allowance

Free coffees during breaks

Paid day off on your birthday

20 days of annual leave

Paid bank holidays

Opportunities for growth

Ongoing training and support

Qualifications

• 1–2 years of relevant supervisory experience in hospitality, retail, or food service.
• Proven leadership and team management skills with excellent communication abilities.

Responsibilities

• Provide effective leadership and ensure exceptional customer service.
• Support the Manager in daily operations and assume responsibilities in their absence.
• Maintain high standards of food safety and professional presentation.

Skills

Leadership

Communication

Customer Service

Organisational Skills

Problem Solving

Job description

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Café Supervisor - City of London, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

420e4b8112a0

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

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Job Description:

Job Description

The primary objective of this role is to provide effective leadership and ensure the delivery of exceptional customer service and high-quality products that meet or exceed our clients' stringent standards. We are seeking a full-time Team Leader for our Cafe Deli at Benugo, Goldman Sachs site who will be accountable for the following critical responsibilities:

● Implementing and rigorously enforcing Benugo's strategic vision encompassing People, Product, Customers, Environment, and Profitability

● Ensuring the consistent delivery of superior customer service through a professional, efficient, and meticulous approach

● Providing authoritative and decisive leadership to the team, including task allocation, performance management, and continuous evaluation

● Supporting the Manager in critical daily operational activities and assuming full managerial responsibilities in their absence

● Coordinating effectively with Front of House (FOH) and Back of House (BOH) teams to guarantee product excellence, optimal inventory management, and stringent stock control

● Rigorously maintaining and enforcing the highest standards of food safety, occupational health and safety, and professional presentation

● Overseeing mission-critical communications and ensuring strict adherence to Benugo policies and procedures

Qualifications

Skills & Requirements

• 1–2 years of relevant supervisory experience in hospitality, retail, or food service

• Proven leadership and team management skills with excellent communication abilities

• Flexibility to work Monday to Friday between 6:00 AM and 18:30 PM – rota-based schedule

• Strong customer service focus with a positive attitude and professional presentation

• Experience in back-of-house (BOH) operations, including food prep and stock control

• Understanding of financial principles, health & safety, and food safety standards

• Excellent organisational and problem-solving skills, especially during peak times

• Ability to work collaboratively with both front and back-of-house teams

Additional Information

What We Offer

• Hourly rate of £14.30, increasing to £14.60 upon successful completion of a 3-month probationary period

• Full-time contract with stable weekday hours

• No weekend work – we’re closed on weekends!

• ️ £14 daily food allowance for lunch while on shift

• Free coffees during your break, before or after shift

• Paid day off on your birthday

• 20 days of annual leave (for a full year of work)

• ️ Paid bank holidays – our sites are closed on bank holidays

• Fantastic opportunities for growth within Benugo and the wider WSH group

• Ongoing training, development, and support