Hospitality Supervisor

TN United Kingdom; London; On-site; Full time

Job summary

Join a prestigious venue as a Hospitality Supervisor, where you will ensure seamless operations for events and meetings. This role offers the chance to lead a dedicated team, uphold high service standards, and engage with customers in a vibrant environment. As part of a historic brand known for its excellence in hospitality, you will enjoy industry-leading benefits, including generous leave, discounts, and a supportive workplace culture. If you are passionate about the hospitality industry and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

50% discount across venues

Enrolment into pension scheme

Up to 38 days annual leave

Employee assistance programme

Meals provided on shift

Discount off overnight stays

Birthday off

Day off to volunteer

Qualifications

• Strong experience in hospitality and customer service.
• Ability to lead a team and ensure high service standards.

Responsibilities

• Plan and deliver successful operations for meetings and events.
• Liaise with stakeholders to ensure consistent food and service quality.
• Supervise and train the waiting team on service standards.

Skills

Excellent product knowledge (food/beverage)

Experience in meetings/business centre service

Supervising and leading a team

Customer service skills

Health and Safety compliance

Job description

Searcys are looking for a Hospitality Supervisor to work in our prestigious venue 116 Pall Mall - Institute of Directors. As the Hospitality Supervisor, you will ensure the smooth running of the day-to-day events within the venue.

116 Pall Mall is a stunning Georgian venue dating back to 1820 in the heart of London. Originally designed by John Nash, the architect behind Marble Arch and Brighton Pavilion. This venue is one of our flagship sites based on Pall Mall with a vast array of decadent event spaces.

As a Hospitality Supervisor, you will receive the following industry-leading benefits:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 38 days annual leave (dependant on job role)
• Access to everyday discounts and communication portal
• Employee assistance programme
• Meals provided on shift when working within one of our venues
• Discount off overnight stays in London
• Your birthday off to celebrate in style
• A day off to volunteer / give back to the charity of your choice
• Contract: 30 Hours
• Job Type: Full Time
• Hourly Rate: £14.00ph (plus Tronc after probation)

Key Responsibilities:

• To plan, organise and deliver a successful operation of all meetings in our Business Centre and Training Academy with the assistance of the relevant department heads
• To liaise with key stakeholders to ensure the provision of food and service is consistent and in line with Searcys standards
• To meet and greet all customers and run through all info related to their meetings, such as timings, menus, dietary requirements
• To brief the waiting team on all aspects of the business and to oversee the running of the daily operations alongside the retail manager
• To assist on the development of the waiting team, making sure that they adhere to standards laid down by the management team and provide training as required, especially on the areas of food and beverage service
• To ensure that all legislative and Government guidelines are adhered to, such as The Food Safety Act, Health and Safety at Work Act, the COSHH regulations, etc. within the areas of responsibility
• To ensure that all staff present themselves correctly dressed for duty and are well groomed whilst on duty
• To deal effectively and courteously with customer complaints, and refer all complaints to the line manager, if necessary
• To carry out regular checks of the business centre and training academy areas for maintenance, housekeeping and other health and safety issues. Report to the line manager
• Excellent product knowledge (food/beverage)
• Experience in meetings/business centre service
• Lead by example, always acting in a professional manner
• Responds quickly to drive business through periods of low demand
• Takes the initiative
• Supportive / Team player
• Experience in supervising and leading a team

Searcys, Britain’s oldest catering and restaurant brand, was established in 1847. We are best known for our Champagne Bars, Restaurants, and stunning Events Venues in iconic destinations such as 116 Pall Mall, The Barbican, The HAC, The Gherkin, and St Pancras International.

Our commitment to delivering unparalleled service, quality, and innovation is reflected in every aspect of our brand. At Searcys, we recognise the value of individuality and actively embrace the diversity of our teams, as they are the cornerstone of our success.

If you share our passion for the hospitality industry and seek a dynamic work environment that celebrates your unique strengths, we would love for you to join our team!