Cafe Supervisor

The Groucho Club; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

30 days holiday inc. bank holidays,pro

Wagestream

Nutritious meals

Pension scheme

Employee Assistance Programme

Refer a Friend Scheme – up to £1000

Staff parties and tasting experiences

Job summary

The Groucho Club in London is seeking an experienced and personable Café Supervisor to lead our daytime café operation and help create an exceptional experience for our members and guests. This is a hands-on leadership role where you'll be at the heart of service, supporting the team, maintaining operational standards, and ensuring every guest receives warm, attentive hospitality.

You'll work closely with the Bars Manager to oversee the daily running of the café while helping shape and develop

Qualifications

• Previous supervisory experience within a café, coffee shop, restaurant, hospitality venue, or members' club.
• A strong passion for hospitality and creating outstanding guest experiences.
• Excellent knowledge of coffee preparation, hot beverages, and daytime food and drink service.
• A confident and supportive leader who enjoys developing and inspiring others.
• Strong organisational skills with the ability to balance service, operational, and people priorities.

Responsibilities

• Leading the day-to-day café operation and ensuring a smooth, efficient service throughout each shift.
• Delivering a welcoming and memorable experience for members and guests through genuine, attentive hospitality.
• Supporting and motivating the team, creating a positive workplace culture and leading by example.
• Working alongside the Bars Manager to develop and maintain our hot beverage offering.
• Ensuring all drinks and food are served consistently and in line with Groucho standards.
• Coordinating daily staffing, allocating responsibilities, and ensuring the team is set up for success.
• Building strong relationships with regular members and guests, anticipating their needs and preferences.
• Managing stock levels, ordering requirements, and maintaining organised service areas.
• Leading team briefings and communicating key information, menu updates, and daily priorities.
• Coaching, training, and developing team members to continually improve service standards.
• Handling guest feedback and resolving issues professionally and confidently.
• Working collaboratively with the kitchen, floor teams, events teams, and Duty Managers to deliver a seamless guest experience.
• Maintaining high standards of cleanliness, presentation, health and safety, food safety, allergen awareness, and compliance.

Skills

Supervisory experience

Hospitality passion

Coffee knowledge

Leadership

Organisational skills

Communication skills

Problem solving

Attention to detail

Teamwork

Proactive attitude

Job description

About The Groucho Club

The Groucho exists to keep Soho's artistic, liberal spirit burning bright, and to champion London's role as a creative powerhouse on the world stage. A joyful, generous and welcoming space for ideas, creative life and the occasional late night.

About The Groucho Club

The Groucho exists to keep Soho's artistic, liberal spirit burning bright, and to champion London's role as a creative powerhouse on the world stage. A joyful, generous and welcoming space for ideas, creative life and the occasional late night. Born in 1985 as the antidote to the cloistered gentlemen's clubs of London's Mayfair, The Groucho Club was founded on a radical idea: that good company is the kind chosen by ideas rather than status, that emerging voices belong in the same room as established ones, and that culture is made through conversation, collision and curiosity. Forty years on, that belief still drives everything we do. We exist to facilitate the conversations that shape culture now and next, to back the people making it, and to keep Soho generous, welcoming and alive to creative possibility. We host, we don't serve. Members and guests are people we know, not names on a list.

Café Supervisor

We're looking for an experienced and personable Café Supervisor to lead our daytime café operation and help create an exceptional experience for our members and guests. This is a hands-on leadership role where you'll be at the heart of service, supporting the team, maintaining operational standards, and ensuring every guest receives warm, attentive hospitality. You'll work closely with the Bars Manager to oversee the daily running of the café while helping shape and develop our hot beverage offering. We're looking for someone who thrives in a busy hospitality environment, enjoys leading from the front, and takes pride in delivering consistently high standards. If you're passionate about great coffee, excellent service, and creating welcoming spaces where people love to spend their time, we'd love to hear from you.

What You'll Be Doing

• Leading the day-to-day café operation and ensuring a smooth, efficient service throughout each shift.
• Delivering a welcoming and memorable experience for members and guests through genuine, attentive hospitality.
• Supporting and motivating the team, creating a positive workplace culture and leading by example.
• Working alongside the Bars Manager to develop and maintain our hot beverage offering.
• Ensuring all drinks and food are served consistently and in line with Groucho standards.
• Coordinating daily staffing, allocating responsibilities, and ensuring the team is set up for success.
• Building strong relationships with regular members and guests, anticipating their needs and preferences.
• Managing stock levels, ordering requirements, and maintaining organised service areas.
• Leading team briefings and communicating key information, menu updates, and daily priorities.
• Coaching, training, and developing team members to continually improve service standards.
• Handling guest feedback and resolving issues professionally and confidently.
• Working collaboratively with the kitchen, floor teams, events teams, and Duty Managers to deliver a seamless guest experience.
• Maintaining high standards of cleanliness, presentation, health and safety, food safety, allergen awareness, and compliance.

What Makes You a Great Fit

• Previous supervisory experience within a café, coffee shop, restaurant, hospitality venue, or members' club.
• A strong passion for hospitality and creating outstanding guest experiences.
• Excellent knowledge of coffee preparation, hot beverages, and daytime food and drink service.
• A confident and supportive leader who enjoys developing and inspiring others.
• Strong organisational skills with the ability to balance service, operational, and people priorities.
• Calm and professional under pressure with excellent problem-solving abilities.
• Outstanding communication skills and a collaborative approach to teamwork.
• High attention to detail and a commitment to maintaining exceptional standards.
• A proactive, positive attitude and the confidence to take ownership of your area.
• Flexibility and enthusiasm to contribute to the continued success of The Groucho Club.

Why You'll Love It Here

• Competitive salary.
• 30 days holiday inc. bank holidays, pro‑rata
• Wagestream to support your financial wellbeing
• Nutritious meals made by our team
• Pension scheme
• Employee Assistance Programme with Hospitality Action
• Refer a Friend Scheme – up to £1000 to share with your friend!
• And all the other things that get us excited such as staff parties, food and cocktail tasting and working alongside London's best members.

Equal Opportunities

The Groucho Club is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression.