Cafe Supervisor

NHS National Services Scotland; Fort William; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Café Supervisor to oversee operations at a local hospital. This full-time role involves managing a vibrant café environment, ensuring top-notch customer service, and leading a team with a positive attitude. The ideal candidate will have a strong background in retail management, with a focus on delivering quality products and maintaining cleanliness standards. Join a supportive team that values diversity and is committed to providing exceptional service to colleagues and patients alike.

Qualifications

• Proven capacity to manage a team and maintain high service standards.
• Understanding of business management including stock and cost control.

Responsibilities

• Supervise dining room, café, and vending rooms ensuring high standards.
• Promote and maintain cleanliness in line with infection control policies.

Skills

Customer Service

Team Management

Business Management

Stock Control

Infection Control Compliance

Education

Experience in Retail Management

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

We are currently seeking to recruit a Cafe Supervisor to join our team in the Belford Hospital. This post will be based in the Hospital, promoting and merchandising our new retail offer, serving fresh baked goods, beverages to our colleagues, patients and visitor, ensuring high standards of service of a quality retail offer and to provide an exceptional customer service experience.

As a Café Supervisor, they will supervise the dining room, café and vending rooms within the Rural General Hospital that they are based, They will have the tenacity to deal with very high volumes whilst still maintaining the quality and service standards. They will have the proven capacity to manage a team, motivating them and leading by example with a ‘can do’ attitude. They will ensure that our customers will receive prompt service, quality beverages and products and ensure that their team will deliver a friendly and clean atmosphere. They will have an understanding of business management including stock and cost control.

The successful candidate will also be responsible for ensuring high standards of service and cleanliness are maintained in line with local infection control policies, Covid 19 guidance and maintaining compliance with the NHS Scotland National Cleaning Services Specification, and Waste Regulations.

They may require to cover, when needed, a hospitality role when functions are planned, out with business hours and hospitality support is required in other NHS Sites, in North West Highland.

They will meet specified cleaning schedules, and promote and maintain high standards of cleanliness within the environment.

Catering duties will include preparation, presentation and merchandising of retail products which may include a range of freshly prepared seasonal retail products.

This is a full-time post, being available to provide a service during business hours on week days, available Monday to Friday. We offer a full comprehensive induction and training package.

Rates of pay from £13.93 an hour with an attractive weekend working rate.

Informal enquiries to:

Roslyn Maclean

Depute Facilities Manager, North West Highland

Mobile: [phone]

Email: [e-mail]

Or

Jacqueline Green

Facilities Support Manager

Mobile: [phone]

Email: [e-mail]

Please be advised, this role does not meet the eligibility criteria for a Skilled Worker visaor a Heath and Care Worker visa.

NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

ADDITIONAL INFORMATION FOR CANDIDATES

• You should apply for this post by completing the application process on Jobtrain.
• DO NOT upload a CV as this will not be used for short listing purposes
• Posts close at midnight on the indicated date
• For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
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NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.

Care and compassion

Dignity and respect

Openness, honesty and responsibility

Quality and teamwork

NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.