Café Relief Assistant: Guest Service & Food Prep

High Life Highland; Inverness; On-site; GBP 12,000 - 15,000; Full time

Job summary

High Life Highland operates Café Botanics and Café Aqua at Inverness Botanic Gardens. This role provides a welcoming service to visitors, prepares and serves a range of café products, and handles till payments.

You will work across both cafés and support events, with emphasis on safety, hygiene and customer satisfaction. The position requires a cooperative team member who can follow food safety rules, support continuous improvement, and engage with visitors to promote a positive experience at

Responsibilities

• Actively promote a positive and collaborative workplace culture to support the Charity's purpose and i-care values.
• Provide a friendly, helpful and professional welcome to customers and visitors.
• Prepare and serve hot and cold drinks, snacks, meals, baking and other café products.
• Operate the till accurately, process card and cash payments, and follow cash-handling procedures.
• Keep café, seating, food preparation, toilet and visitor areas clean and well presented.
• Support food preparation, baking, cooking and service as directed by the Catering Supervisor or Manager.
• Follow all Food Hygiene, HACCP, Health and Safety, Fire Safety, COSHH, security, allergen and GDPR procedures.
• Report complaints, compliments, accidents and issues promptly to the Catering Supervisor or Manager.
• Help reduce waste, recycle appropriately and support environmental values.
• Support events, group visits and private functions where required.
• Attend training, pursue CPD and contribute to team improvement across High Life Highland.
• Assist and support other areas of High Life Highland with cross-functional work as needed.
• Work across Café Botanics and Café Aqua as part of the contracted rota and support other HLH facilities when appropriate.
• Maintain awareness of risk management responsibilities as identified in the HLH Risk Policy.

Job description

High Life Highland operates Café Botanics and Café Aqua at Inverness Botanic Gardens. This role provides a welcoming service to visitors, prepares and serves a range of café products, and handles till payments.

You will work across both cafés and support events, with emphasis on safety, hygiene and customer satisfaction. The position requires a cooperative team member who can follow food safety rules, support continuous improvement, and engage with visitors to promote a positive experience at