Assistant Manager

Compass Group PLC; Gloucester; Remote; GBP 21,000 - 26,000; Full time

Job summary

Compass Group PLC is seeking an experienced Assistant Cafe Manager to oversee Costa Coffee operations on a full-time basis, ensuring exceptional food, service and brand standards in a fast-paced retail environment.

You will manage teams, inventories and tills, while delivering excellent customer experiences and supporting store leadership to drive performance and growth.

Qualifications

• Minimum experience in a similar role within catering/retail.
• Strong customer service focus and communication skills.
• Ability to manage busy service counters and inventories.
• Comfort with handling payments and tills.

Responsibilities

• Liaise between team and manager to exceed expectations.
• Motivate staff and keep everyone on task.
• Assist with inventories, budgets, and action plans.
• Manage tills and process payments accurately.
• Train and support team to excel in their roles.
• Assist with paperwork and maintain brand image.

Skills

Team leadership

Customer service

Cash handling

Stock control

Shift planning

Training

Tools

POS system

Job description

We're recruiting an experienced Assistant Cafe Managerwho is passionate about exceptional food and world-class customer service, andwho can confidently oversee all Compass Group UK&I catering and serviceoperations for a major High Street brand on a full time basis, contracted to 40hours per week.

As an Assistant Cafe Manager, you will be responsiblefor ensuring our kitchens and service counters run smoothly and helping todeliver truly incredible food experiences. In return, you'll have theopportunity to progress your catering career with a company that invests in itspeople, celebrates individuality, and rewards and recognises employees who gobeyond the plate.

Here's an idea of what your shift patterns will be: 5out of 7 days

Could you shine as Costa's next Assistant CafeManager? Here's what you need to know before applying:

Your key responsibilities will include:

• Liaising between the team and manager to ensure we continually exceed expectations
• Motivating the team to keep everyone on task
• Assisting the manager with managing inventories, monitoring budgets and implementing action plans
• Managing the tills and processing payments
• Supporting and training our teams, leading from the front to make sure everyone can excel in their role
• Assisting with paperwork when required
• Representing Compass Group UK&I and maintaining a positive brand image

Our ideal Assistant Cafe Manager will:

• Be passionate about exceptional customer service
• Have previous experience in a similar role
• Have experience managing teams
• Have excellent communication and organisational skills
• Be an ambitious and motivated individual who is always looking to upskill

About Us

Are you passionate about all things coffee? Do you pride yourself on providing impeccable customer service? Do you thrive in a fast-paced retail environment? If so, we have the perfect role for you!

Healthcare Retail, part of Medirest, is passionate about delivering excellent products, standards and customer service to patients, staff and visitors in over 50 NHS hospitals around the UK through convenience and catering retail formats. The portfolio comprises many high street brand franchises including Costa Coffee and M&S Simply Food as well as a selection of in-house brands.

Job Reference: com/0611/76894001/52844600/SU #OneRetail

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

• Job Reference com/0611/76894001/52844600/SU