Cafe Manager - London Zoo

Benugo; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Free lunch on shift

Free tea and coffee

Monthly allowance at Benugo locations

Life Assurance

Enhanced maternity and paternity leave pay

Company sick leave

Employee discounts at retailers

Access to Employee Assistance Programme

Job summary

A leading food service company is seeking an experienced Cafe Manager to join the team at London Zoo. The role involves supervising and motivating the team, ensuring smooth café operations, and maintaining high standards of customer service. Ideal candidates will have strong food and beverage knowledge, along with exceptional leadership skills. Benefits include free lunches during shifts, competitive pay, and opportunities for career development within a prestigious company.

Qualifications

• Good knowledge of food and beverage.
• Outstanding customer service skills.
• Leadership and team management abilities.

Responsibilities

• Supervise, manage and motivate the team.
• Ensure smooth operation of the café.
• Maintain high customer service standards.
• Work towards improving sales and service.
• Support team performance through evaluations and training.
• Ensure compliance with health and safety regulations.

Skills

Leadership skills

Customer service

Food and beverage knowledge

Job description

We are looking for an experienced Cafe Manager to join the team at London Zoo.

London Zoo is a world‑famous conservation zoo set in the heart of Regent’s Park, offering visitors a unique chance to connect with wildlife in an inspiring and historic setting. At Benugo, we enhance the visitor experience by operating welcoming cafés across the site, providing freshly prepared food, quality barista coffee, and a relaxing place to pause during the day. Our cafés are designed to suit families, individuals, and groups, offering convenient, high‑quality refreshments that complement a memorable visit to London Zoo.

We Offer:

Shifts: 5 days out of 7

Contract: Full Time

About the Cafe Manager role:

To supervise, manage and motivate the team

To make sure that the operation runs smoothly

To ensure the customers experience is always maintained to the highest standard

To continuously work towards improving sales and service

Supporting and managing the performance of the team through ongoing evaluations, listening, training, and mentoring

Ensuring high levels of Food and Health & Safety are always maintained

The ideal candidate will possess good food and beverage knowledge in addition to outstanding customer service, and leadership skills.

Additional Information

Benugo has built a culture of inclusivity & progression for all employees. Not only have we retained our family-feel culture, but we also offer a range of benefits including:

• Free lunch on shift
• Free tea and coffee at any Benugo location
• A monthly allowance to use at any Benugo location
• Competitive rate
• Life Assurance
• Enhanced maternity and paternity leave pay for when your family is growing
• Company sick leave
• Company annual leave
• Opportunity to develop and further your career within a fast growing an exciting company with a very prestigious list of clients
• Employee discounts at several retailers (via Perkboxapp) & fitness providers
• Access to our Employee Assistance Programme & our trained Mental Health First Aiders

If this sounds like the role for you, apply now!