Cafe Manager: Lead a High-Impact Customer Experience

One Retail Group; Gloucester; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Contributory pension scheme

Digital GP access

Travel discounts with partners

Cinema ticket discounts

Cash rewards program

Wellness and mindfulness classes

Family and friend discounts

Job summary

Compass in Gloucester is recruiting an experienced Caf Manager to lead the ASDA caf operation in a busy retail environment. This hands-on role requires a strong leader who can deliver excellent customer service and smooth day-to-day operations, taking full responsibility for the caf and guiding your team to high standards.

Responsibilities include managing budgets, stock and labour to meet targets and KPIs, ensuring food safety and hygiene, promoting a positive customer experience, and

Qualifications

• Experience managing teams in a caf, retail, or catering environment.
• Strong organisational and communication skills.
• Able to manage financials, stock, and performance targets.

Responsibilities

• Lead, supervise, and develop your catering and front-of-house team
• Ensure smooth daily operations across the caf
• Manage budgets, stock, and labour to meet targets and KPIs
• Maintain high standards of food safety, hygiene, and compliance
• Build a positive customer experience and represent the brand
• Identify opportunities to improve service and drive sales
• Support, train, and motivate your team to perform at their best

Skills

Leadership

Customer service

Budgeting

Stock management

Team development

Communication

Education

Level 2 Food Hygiene

Job description

Compass in Gloucester is recruiting an experienced Caf Manager to lead the ASDA caf operation in a busy retail environment. This hands-on role requires a strong leader who can deliver excellent customer service and smooth day-to-day operations, taking full responsibility for the caf and guiding your team to high standards.

Responsibilities include managing budgets, stock and labour to meet targets and KPIs, ensuring food safety and hygiene, promoting a positive customer experience, and