Cafe Manager

Morrisons; Darlington; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Café Manager to lead a team in delivering exceptional customer service. This role involves managing a fast-paced café environment, ensuring outstanding availability and performance. The ideal candidate will have a passion for customer service and experience in retail or hospitality. With a focus on team development, you'll build effective relationships and empower colleagues to excel. Join a company that values its employees and offers a comprehensive rewards package, including generous discounts and benefits.

Benefits

15% uncapped Morrisons discount

10% discount for friends and family

25 days holiday plus 8 statutory holidays

Private healthcare plan

Annual bonus scheme

GPhC fees paid

Generous pension contributions

Life assurance through our pension scheme

Enhanced maternity, paternity, and adoption schemes

Perks with over 850 retailers

Qualifications

• Experience managing a team in a fast-paced environment.
• Excellent communication skills to share knowledge and best practices.

Responsibilities

• Lead and empower colleagues to deliver outstanding customer service.
• Manage people routines including scheduling and performance.
• Identify and develop talent within the department.

Skills

Team Management

Customer Service

Communication Skills

Flexibility

Active Listening

Job description

We Make Morrisons…

From a Bradford market stall to the UK’s fifth largest supermarket, we are proud to be the Yorkshire food retailer serving customers across the UK through almost 500 stores and an online home delivery service.

Our business mainly focuses on food & grocery, and uniquely, we source & process most of the fresh food we sell through our own manufacturing facilities.

We’re recruiting for a high-performing Café Manager to help our business continue to grow and succeed.

Whether you want a delicious hearty breakfast or freshly brewed coffee and a slice of cake, our Cafes are proud to serve hundreds of people daily. Our Café Managers lead and empower colleagues to always put the customer first and deliver outstanding customer service. Reporting to the Store Manager, you will also:

• Listen and respond to customer feedback and react accordingly
• Ensure market-leading availability across the store
• Work with other Managers to lead a supportive and performance-driven department
• Manage all people routines, including scheduling, absence, performance, and talent conversations
• Deliver training to ensure the team has the capability and confidence to perform their roles
• Enable colleagues to work confidently across various departments
• Identify and develop talent within the department
• Build effective relationships with other departments
• Lead colleagues to work with purpose, delivering outstanding performance against all targets
• Take a leadership role within the store
• Plan resources thoroughly

We invite you to explore areas of our operation unseen by customers, such as warehouses and canteens, through our 360 tour. Click here to explore.

About you

If you have experience in retail, hospitality, service industries, or travel & tourism, and a passion for delivering exceptional customer service, we want to hear from you.

What do we need from you?

• Experience managing a team in a fast-paced environment
• Excellent communication skills to share knowledge and best practices
• Ability to build and maintain relationships with key stakeholders
• Flexibility and adaptability to change
• Active listening and effective response to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

About us

With over 125 years of experience, we pride ourselves on providing a great shopping experience. With nearly 500 stores across the UK, our colleagues work as one team to offer essential food, excellent service, and a vibrant shopping environment.

As the UK’s 5th largest supermarket, we serve over 11 million customers weekly, focusing on freshness and preparing more fresh food in-store than any other supermarket. Our fast-paced environment is challenging but rewarding, as our friendly team goes above and beyond for our customers.

At Morrisons, we invest in our colleagues through industry-leading training programs. Many store managers started on the shop floor, understanding firsthand how to support colleagues and serve customers effectively.

Our total rewards package includes:

• 15% uncapped Morrisons discount (in store and online)
• 10% discount for friends and family
• 25 days holiday plus 8 statutory holidays (pro-rata)
• Private healthcare plan
• Annual bonus scheme
• GPhC fees paid
• Generous pension contributions
• Life assurance through our pension scheme
• Enhanced maternity, paternity, and adoption schemes
• Perks with over 850 retailers via 'My Morri' discount platform, offering cashback and vouchers