Café & Hospitality Operations Lead

Bogenraith Equestrian Limited; Banchory; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Fern is seeking an enthusiastic, organised Assistant Café & Hospitality Manager to join the team. You will work with the Fern Manager to oversee daily operations, lead the front‑of‑house team and support the Deeside function room and events.

A hands‑on role combining service, stock control and commercial awareness. You will be responsible for staff training, rotas, maintaining high service standards and ensuring health and safety compliance.

Qualifications

• Experience in supervisory or assistant management in hospitality or café.
• Experience leading or supervising a team.
• Strong customer service orientation and front-of-house knowledge.
• Knowledge of UK Health & Safety and Food Hygiene regulations.
• Level 2 or 3 Food Hygiene certification would be advantageous.
• Experience with stock control, ordering and stock takes.
• Good commercial awareness of sales, costs and waste.
• Excellent communication, organisation and problem-solving skills.
• Proactive, flexible and able to work under pressure.
• Willingness to make day-to-day operational decisions.
• Flexibility to work varied shifts including weekends/evenings.

Responsibilities

• Assist Fern Manager with day-to-day operations to ensure smooth running.
• Supervise front-of-house team and maintain a positive working environment.
• Help prepare staff rotas and manage staffing for busy periods and events.
• Lead by example during service and coordinate with Head Chef.
• Monitor stock levels, assist with ordering and stock replenishment.
• Support events and private functions with facility preparation and service.
• Uphold health, safety and hygiene standards across the café and function room.
• Identify opportunities to improve customer experience and drive revenue.

Skills

Team leadership

Customer service

Communication

Problem solving

Organisational skills

Education

Food Hygiene certification

Job description

The Fern is seeking an enthusiastic, organised Assistant Café & Hospitality Manager to join the team. You will work with the Fern Manager to oversee daily operations, lead the front‑of‑house team and support the Deeside function room and events.

A hands‑on role combining service, stock control and commercial awareness. You will be responsible for staff training, rotas, maintaining high service standards and ensuring health and safety compliance.