Cafe Front Of House Team Member

ENGINEERINGUK; Bangor; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join a leading café team as a Front of House member, dedicated to providing excellent customer service and maintaining high standards of food safety. Enjoy a supportive work environment with opportunities for career growth and flexible working options.

Benefits

Colleague Clubcard

Flexible working

Retirement savings plan

Life Assurance

Free wellbeing resources

Exclusive discounts

Uniform provided

28 days holiday entitlement

Qualifications

• Commitment to excellent customer service.
• Knowledge of health and safety standards.

Responsibilities

• Serving customers efficiently and courteously.
• Maintaining food freshness through FIFO stock rotation.
• Following food safety and hygiene regulations.

Skills

Customer Service

Communication

Teamwork

Job description

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View more categories | View less categories | Sector: Catering and Hospitality | Contract Type: Permanent | Hours: Full Time

About the role

Customers visit our café for all sorts of reasons. Whether it's a hearty breakfast to kickstart their day, or a quick pick-me-up for those on their way, we're here to provide great service, no matter the order. That's where you, as a member of our Front of House team, come in.

With your dedication to excellent service and your understanding of health and safety standards, you'll help make every day better. Whether you're serving food and drinks, keeping tables clean, or staying updated with our menu and initiatives, your dedication keeps our food fresh and our café inviting.

Here's the best part: while you work as the friendly face out front, we'll support you behind the scenes with career opportunities, flexible working options, and more. This is a place to grow, with opportunities to progress.

Please note: You must be 18 or over to apply.

Responsibilities

While specific duties may vary based on Tesco's needs, key responsibilities include:

1. Serving customers efficiently and courteously.
2. Resolving customer complaints and informing the Café Manager.
3. Maintaining food freshness through FIFO stock rotation.
4. Following food safety and hygiene regulations and keeping records.
5. Accepting deliveries and storing food safely.
6. Adhering to operational policies and procedures.
7. Clearing and sanitising tables to keep the café clean.
8. Ensuring standards and product availability.
9. Staying informed about business updates and initiatives.
10. Knowing the menu inside out and serving food as intended.
11. Preparing hot and cold drinks for customers.

Requirements

• Commitment to excellent customer service.
• Knowledge of health and safety standards.
• Ability to work efficiently and maintain cleanliness.

Personal qualities

• Comfortable working in a team.
• Great communication skills and proactive attitude.
• Ability to multitask and work under pressure.
• Initiative to improve work processes.
• Organised and good planning skills.

Benefits

Enjoy a fantastic work-life balance and benefits such as:

• Colleague Clubcard after 3 months — 10%, increasing to 15% off at Tesco.
• Request flexible working from day one.
• Retirement savings plan, Life Assurance.
• Free wellbeing resources.
• Exclusive discounts on products and services.
• Uniform provided and supportive policies.
• Holiday entitlement starting at 28 days (including Bank Holidays).
• Access to colleague networks supporting diversity and inclusion.

About Us

With 329 cafés nationwide, our teams ensure top-standard customer service in a friendly, inclusive environment. We celebrate diversity and aim to reflect our customers' backgrounds, welcoming applicants from all walks of life. We support flexible working and are committed to accessibility and inclusion.

Note: Roles may close early due to high application volumes. We provide feedback only to interviewed candidates.

Learn more about our values, culture, and jobs at our company hub.