Cafe - Barista - Mornings

WHSmith Careers; Manchester; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Pension scheme

Holidays

Employee discounts

Deals with retail partners

Employee Assistance Programme

Job summary

Smith’s Family Kitchen in Manchester is seeking a friendly Barista to provide exceptional customer service and help uphold our store standards. You’ll join a team delivering a wide range of beverages and freshly baked goods, with a focus on guest satisfaction and fast, accurate service.

In this role you’ll interact with customers to tailor orders, maintain product knowledge, and contribute to a welcoming, team-oriented environment.

Qualifications

• Interact with customers to understand their preferences and enhance every visit.
• Deliver best-in-town standards through presentation and product availability.
• Build strong product knowledge to upsell and recommend items.
• Proactively engage customers to understand needs and make recommendations.
• Work as part of a winning team in a fast-paced environment.

Responsibilities

• Interact with customers to understand their favourite food and beverage preferences.
• Deliver ‘best in town’ standards through presentation, availability and service.
• Have great product knowledge to sell Smith’s Family Kitchen items.
• Proactively engage with customers to understand needs and make recommendations.
• Work as part of a winning team to adapt to changing pace.

Skills

Customer service

Communication

Teamwork

Product knowledge

Job description

As a Barista at Smith’s Family Kitchen you’ll provide exceptional customer service and as part of a team to deliver our fantastic store standards.

Smith’s Family Kitchen offers over 40 beverage options that are hot, cold, and iced as well as offering fresh baked products in store, patisserie items, hot breakfast, and lunch on the go Smith’s Family Kitchen prides itself on supporting the local community and giving back to its customers with a wealth of offers.

What being a Barista is all about?

• Interact with customers to understand their favourite food and beverage preferences so they get the best experience on every visit
• Deliver ‘best in town’ standards through presentation standards, availability
• Have great product knowledge to sell and recommend our products and services to your customers.
• Proactively engage with customers to understand their needs and make recommendations
• Working as part of a winning Team: pulling together with other members in the team to adapt to what can be a changing fast pace environment.

What our Stores would love to see.

• A passion for providing a great customer experience in your stores by Crafting Great coffee with your passion and energy for that Perfect Blend
• Good communication skills and Listening skills to understand then customers needs

• Great organisation skills plus strong attention to detail
• Able to work as part of a team, supporting your colleagues and helping to deliver the daily activities

How we reward our teams:

We know you’ll work hard to make WH Smith a success and our customers happy, so as well as your salary, pension scheme, holidays Hourly paid 6.6 weeks including bank holidays and employee discounts (up to 50%),

we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.