Café Assistant

Champneys Mottram Hall; Mottram St Andrew; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Health, Wellness and Wellbeing Incent.

Digital fitness programmes

Nutrition guides and recipes

Self-Guided meditation

Wellbeing podcasts

Job summary

Champneys Mottram Hall is seeking a Café Assistant to welcome guests, take reservations, and serve food and drinks with a focus on high standards and guest satisfaction.

You will become knowledgeable about the menu, assist guests with dietary needs, and collaborate with Food & Beverage and Kitchen teams to ensure smooth café operations. Training provided with a supportive environment.

Qualifications

• Hospitality or customer service experience helpful but not required. Training provided.

Responsibilities

• Welcome guests warmly and professionally
• Take reservations and manage table allocation
• Serve food and drinks at tables and counter
• Provide menu guidance and allergen information
• Build rapport with guests and respond to needs
• Support day-to-day café operations and cleanliness
• Monitor stock and maintain product availability
• Process payments and post charges
• Open and close the café to prepare for service
• Collaborate with Food & Beverage and Kitchen teams

Job description

We're looking for a warm, enthusiastic and customer-focused Café Assistant to join our team. If you enjoy meeting new people, delivering exceptional service and creating memorable guest experiences, we'd love to hear from you. As a Café Assistant, you'll be at the heart of the guest experience, welcoming visitors, managing reservations, serving food and drinks, and ensuring every guest receives the high standards of service that Champneys is renowned for. You'll become knowledgeable about our menus and healthy food offerings, confidently helping guests choose dishes that suit their preferences and dietary requirements. What you’ll be doing

Responsibilities

• Welcoming guests with a friendly and professional approach
• Taking reservations and managing table allocation to deliver an outstanding guest experience
• Serving food and drinks both at tables and over the counter
• Providing knowledgeable advice on menu choices, ingredients and allergens
• Building positive relationships with guests and responding to their needs
• Supporting the smooth day-to-day operation of the café
• Monitoring stock levels and helping to maintain availability of products
• Maintaining exceptional standards of cleanliness, presentation and food safety
• Accurately processing payments and posting charges to guest accounts
• Completing opening and closing duties to prepare the café for service
• Working closely with colleagues across Food & Beverage and Kitchen teams
• A genuine passion for hospitality and customer service
• A positive, can-do attitude and a team-player mentality
• Excellent communication and interpersonal skills
• An eye for detail and commitment to high standards
• Confidence working in a busy, guest-facing environment

Previous hospitality experience is helpful but not essential - full training will be provided

At Champneys, our cafés are much more than places to eat - they're vibrant social spaces where guests relax, refuel and enjoy healthy, delicious food as part of their wellbeing journey.

up to £12.71 per hour plus tips, At Champneys, you'll be part of a team dedicated to helping people feel their best.

We invest in our colleagues through training, development opportunities and a supportive environment where you can grow your career within one of the UK's leading wellbeing brands.

And the best part? Due to the operating hours of our café, late evening shifts are not typically required, helping you maintain a healthier work-life balance.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

Benefits

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Wellbeing podcasts

Champneys experiences (such an overnight stay or an ultimate spa day experience) App for all schedules, timesheets, annual leave and all the important things you need at your fingertips. In house social media connecting our Champneys Family Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits. Motivating, rewarding and engaging colleague events. Discounted stays for you, your friends and family at any of our properties. Complimentary Spa Day on completion of your probationary period. 50% discount on all Champneys products. Great discounts on our partner products Elemis and Clarins. Discounted membership to our exceptional health clubs. Merlin Entertainments Attraction.