Cafe Assistant

The Air Ambulance Service; Melton Mowbray; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a forward-thinking charity dedicated to saving lives as a Cafe Assistant. In this part-time role, you will provide exceptional customer service, ensure a welcoming atmosphere, and maintain high standards of cleanliness and safety. Your contributions will directly support our mission of improving clinical outcomes and community engagement. This is a fantastic opportunity to be part of a team that values compassion and creativity while making a real difference in people's lives. If you're passionate about delivering excellent service and enjoy working in a collaborative environment, we want to hear from you!

Qualifications

• Demonstrable evidence of behavior in line with core values.
• Excellent customer care and engagement skills.

Responsibilities

• Provide excellent customer service and manage inquiries efficiently.
• Maintain cleanliness and safety of the cafe area and kitchen.
• Engage with a multi-disciplined team of employees and volunteers.

Skills

Customer Service

Teamwork

Food Hygiene

Health and Safety Compliance

Job description

The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Children’s Air Ambulance (TCAA) which provides paediatric transfers across the UK. Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centered on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies.

We are at the forefront of innovative clinical care, and we challenge boundaries.

Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake. This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds. The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support.

We also impact our communities by creating jobs, taking actions to improve the environment, bringing people together as volunteers and creating worthwhile training and experience opportunities.

Our work is only made possible by the wonderful support and generosity of the public, together with the dedication, skill and enthusiasm of staff and volunteers in all areas of operation. This support enables us to invest into our operational services, into developing staff and volunteers and into our future financial stability to protect the services needed now and in the future.

Job Title: Cafe Assistant

Location: Melton Mowbray

Part Time: 6 hours (includes weekend working)

Hourly Salary: £12.60

Job Purpose

The Cafe Assistant will provide a first-class service to all Cafe users, support in all aspects of the work of the Cafe to ensure it runs smoothly and efficiently, and maintain a welcoming, friendly atmosphere within the cafe area. The post holder will often be the first point of contact, responsible for providing good quality, efficient customer care for people accessing the cafe. Customer service, engagement, stock control, guiding volunteers, compliance, operations are key to this role.

Key Responsibilities

• Responsible for providing excellent customer service and dealing appropriately with all incoming enquiries regarding the Café directing them where necessary to the appropriate person in an efficient and prompt manner.
• Responsible for maintaining the cleanliness and tidiness of the cafe area and kitchen, making sure they are always safe and accessible. They will prepare and serve food from set recipes, and will ensure that the Cafe area, equipment, and contents are properly maintained in immaculate condition.
• Helping lead and engaging with a multi-disciplined team of both paid employees and volunteers. They will grow the team with the charity's values of Courage, Compassion, and Creativity.
• Ensure compliance with health and safety and food hygiene, record keeping, and assist the manager with other tasks associated with running a Cafe.
• Meet targets to ensure the Cafe grows.
  
  

Compliance Responsibilities

All colleagues hold additional responsibilities regarding:

• Health & Safety and Environment.
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality
• You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.
  
  

Person Specification

• Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.
• Collaborative approach to achieving departmental and wider organisational objectives
• Passion for the work that TAAS does
• A flexible approach to allow adaptability to the changing needs of the organisation
• Excellent customer care and Engagement skills
• Organised and focused
• Great team player
• Passionate about delivering exceptional customer service
  
  

The role is subject to a Basic DBS check.

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.

• Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants.