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Customer Assistant - Cafe - Rushden Lakes

MARKS&SPENCER

Northampton

On-site

GBP 40,000 - 60,000

Part time

20 days ago

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An established industry player is seeking enthusiastic individuals to enhance the shopping experience for customers. This role involves serving customers efficiently, maintaining high standards in store presentation, and utilizing digital tools to meet customer needs. The ideal candidate will have a keen eye for detail, a passion for customer service, and the ability to adapt to changing environments. Join a dynamic team where your contributions will help shape an exceptional shopping experience and drive store success. If you thrive in a fast-paced environment and enjoy working with people, this opportunity is perfect for you.

Ability to deliver excellent customer service and contribute to store sales.
Skilled in using digital tools to enhance customer experience.

Serve customers efficiently on the shop floor and at service points.
Deliver high presentation standards and keep the store clean.
Engage with customers to understand their needs and make recommendations.

Customer Service

Attention to Detail

Communication Skills

Digital Literacy

Sales Skills

Digital Tools

Working Pattern

Sunday 12:00-16:00

Tuesday 11:00-15:00

Wednesday 11:00-15:00

Friday 11:00-15:00

Purpose

To deliver a great shopping experience for their customers, putting customers before task every time
Champion new ways of working within stores through an open mindset and positive attitude
Complete tasks and processes that deliver 'best in town' standards
Serve and sell across all channels brilliantly well
Be the voice of our customer to help us continually improve

Key Accountabilities

Serve our customers efficiently and brilliantly well - on the shop floor and at service points
Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy
Skilled to utilise all digital tools and communication channels to do the job
Share customer and colleague feedback to help us do things better
Share knowledge and experience with colleagues to support others in building skill and confidence
Own their own learning & development and proactively access digital learning solutions
Know the daily sales targets, priorities, promotions & selling opportunities
Have great product knowledge to sell and recommend our products and services
Proactively engage with customers to understand their needs and make recommendations
Understand the store priorities and their part to play
Complete tasks with pace and in line with SOPs
Minimise cost and waste through good process practice
Follow safe and legal working practices

Key Capabilities

Understands how M&S operates, its strategy, future and the role they play
Committed to delivering excellent work fast with great attention to detail
Open to and acts on feedback, asking for this regularly
Sets performance objectives for self in conjunction with line manager and in line with business plans
Takes accountability for planning and managing own work efficiently to ensure objectives are met
Is curious and asks questions to challenge the status quo - ask why the company does things the way it does
Effective at communicating their intentions to others; ensures communication is clear and simple
In control of their own reactions and considers how to share their perspective to create better reactions for the team
Copes well with change and work challenges and recovers quickly from its impact
Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience