Cabin Maintenance Supervisor

Virgin Atlantic; Hounslow; On-site; GBP 42,000 - 54,000; Full time

Job summary

Virgin Atlantic is seeking a Supervisor in Cabin Maintenance at on-site Heathrow. You will lead cabin and IFEC maintenance during your shift, coordinating engineers and third parties to meet safety, quality, and on-time targets.

The role demands strong leadership, regulatory knowledge, and excellent stakeholder communication to sustain Virgin Atlantic’s high standards. You will manage performance, drive continuous improvements, and ensure proper maintenance documentation.

Qualifications

• Experience in aircraft maintenance environment, cabin or production.
• Proven leadership for engineers or technicians.
• Valid CAA licence with approvals on aircraft types.
• Strong airworthiness and safety knowledge.
• Experience managing performance, quality and cost.
• Ability to lead under fast-paced, high-pressure conditions.
• People management and engagement skills.
• Effective cross-stakeholder communication.
• Comfort with engineering systems at user level.

Responsibilities

• Lead and deliver cabin and IFEC maintenance plans within your shift, ensuring all work is completed safely, on time, and to required standards.
• Supervise and line manage teams of engineers and technicians, allocating resources effectively to meet operational priorities.
• Act as the key point of coordination between engineering teams, production, planning, and third-party providers.
• Maintain oversight of safety, compliance, and regulatory adherence across all maintenance activity.
• Drive performance against key operational metrics including on-time performance, technical standards, defect levels and cost control.
• Manage and support your team, including performance, engagement, and day-to-day leadership responsibilities.
• Identify and implement continuous improvement opportunities to enhance efficiency and cabin standards.
• Ensure accurate maintenance records and documentation are completed in line with regulatory requirements.

Skills

Leadership

Airworthiness regs

Stakeholder coordination

People management

Safety compliance

Operations performance

CAA licence

Shift management

Tools

Engineering systems

Job description

Location: On-site; Virgin Atlantic Heathrow Airport, Hounslow, TW6 2PJ

Hours: Full time, 4 on 4 off shift pattern. Rotating shifts of 05.00am–05.00pm and 11.00am–11.00pm.

Contract type: Permanent

In a nutshell

This is where operational leadership meets the frontline of the Virgin Atlantic experience. As a Supervisor within Cabin Maintenance, you will be responsible for ensuring our aircraft cabins are delivered to the highest possible standards of safety, quality, and reliability.

Working at the heart of our engineering operation, you will lead teams and coordinate activity across multiple stakeholders to ensure every aircraft leaves LHR Line ready to deliver brilliant customer experience. It is a fast-paced, highly regulated environment where precision, leadership, and decision-making all matter.

This role offers the opportunity to take ownership of shift performance, influence operational outcomes, and play a critical role in maintaining the standards that define Virgin Atlantic.

Day to day

• Lead and deliver cabin and IFEC maintenance plans within your shift, ensuring all work is completed safely, on time, and to required standards
• Supervise and line manage teams of engineers and technicians, allocating resources effectively to meet operational priorities
• Act as the key point of coordination between engineering teams, production, planning, and third-party providers
• Maintain oversight of safety, compliance, and regulatory adherence across all maintenance activity
• Drive performance against key operational metrics including on-time performance, technical standards, defect levels and cost control
• Manage and support your team, including performance, engagement, and day-to-day leadership responsibilities
• Identify and implement continuous improvement opportunities to enhance efficiency and cabin standards
• Ensure accurate maintenance records and documentation are completed in line with regulatory requirements

About you

• Proven experience operating within an aircraft maintenance environment, ideally within cabin or production settings
• Demonstrated leadership capability, including managing and developing teams of engineers or technicians
• Valid CAA licence qualifications with relevant approvals on aircraft types, or equivalent technical expertise
• Strong understanding of airworthiness regulations, safety standards, and compliance requirements
• Experience managing operational performance, including productivity, quality, and cost control
• Demonstrated ability to lead in a fast-paced, high‑pressure environment with shifting priorities
• Sound knowledge of people management principles, including performance management and employee engagement
• Effective communication skills, with the ability to coordinate across multiple stakeholders and functions
• Working knowledge of engineering systems and tools, with confidence operating at a key user level

Accessibility and inclusion

We're committed to making our recruitment process accessible. If you need reasonable adjustments or additional support, you can let us know in your application.

If you’d prefer to speak to someone directly before or during your application, interview or assessment, please contact our recruitment team at [e-mail].

We know every role and candidate is different, so we’ll discuss the adjustments available for the role and at each stage of the recruitment process.