C&E Sales Executive - Levy

Global Sports Jobs Limited; Rednal; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Bonus

23 days annual leave + birthday

Healthcare and wellbeing (Aviva Digic­

24/7 Employee Assistance Programme

Enhanced parental leave

Discounts on entertainment/travel

Pension and life assurance

Professional subscriptions paid

Meals on duty

Vodafone discounts

Perks at Work

Job summary

Global Sports Jobs Limited is seeking a proactive individual to maximise venue revenue by converting Conference & Events enquiries into bookings while delivering outstanding customer service. You will build strong client and internal relationships, manage multi-channel enquiries, and maintain CRM data accuracy to support forecasting and venue performance.

The role requires a strong sales and operations mindset, the ability to multitask under pressure, and a passion for creating memorable event

Qualifications

• Proven ability to maximise venue revenue through efficient enquiry handling.
• Excellent ambassador for the business with a can-do attitude.
• Able to multitask, think fast and deliver customer-focused solutions.
• Diplomatic, discreet and able to manage feedback and complaints.

Responsibilities

• Maximise venue revenue through effective Conference & Event enquiry handling.
• Provide outstanding customer service in line with KPIs.
• Develop client, venue and internal relationships through knowledgeable enquiry handling.
• Deliver consistent service across phone, online third-party and email enquiries.
• Maintain accurate CRM data and report data gaps.
• Research competitor options to inform strategy.
• Understand forecasts, budgets and pace reporting to drive business strategy.
• Demonstrate product knowledge by on-site venue meetings and upskilling colleagues.

Skills

Self-starter

Team player

Multitasking

Strong communication

Job description

About the Role

This role focuses on maximising venue revenue by converting Conference & Events enquiries into bookings while delivering outstanding customer service. The post-holder builds strong relationships with clients and colleagues, manages enquiries across multiple channels, maintains accurate CRM data, and develops an understanding of forecasts, competitor activity and venue performance. With exceptional product knowledge and a passion for creating memorable event experiences, the role is key to driving the venue's commercial success.

Key Responsibilities

• Maximise venue revenue through effective and efficient Conference & Event enquiry handling.
• Provide outstanding customer service in line with set key performance indicators.
• Develop client, venue and internal relationships through knowledgeable and effective enquiry handling.
• Deliver outstanding and consistent customer service across phone, online third-party and email enquiries.
• Maintain accurate CRM data by loading all enquiries and reporting shortcomings in online profiles.
• Research competitor options through questioning and recording data to help shape overall strategy.
• Build knowledge of forecasts, budgets and pace reporting to help drive the overall strategy of the business.
• Demonstrate exceptional product knowledge by fulfilling on-site meetings in the venue, growing knowledge of the venue, cascading new developments to colleagues, and building an accurate picture of the venue offer.

Required Experience & Qualifications

• Self-starter with the ability to motivate others.
• Motivated by a passion for quality and great service delivery.
• A can‑do attitude and the ability to instil this within the wider team.
• An excellent ambassador for the business.
• Confident and able to be a team player.
• Assertive, calm and able to work well under pressure.
• Passionate about sales and operations.
• Ability to multitask, think fast and deliver solutions to customer requirements.
• Diplomatic and discreet.
• Creative in thinking and approach.
• Willing to challenge where required.
• Able to manage customer feedback and confidently handle complaints.
• A good sense of humour.
• Excellent verbal and communication skills, with confidence to make decisions.
• Strong organisational and administrative skills.

Salary

• £28,957 Per annum plus bonus.

Benefits & Perks

• Bonus and full company benefits.
• 23 days' annual leave plus bank holidays, an additional day off for your birthday, and a holiday purchase scheme.
• Healthcare and wellbeing support including Aviva Digicare, Medicash (dental, optical and therapy treatments, covering up to four dependent children) and a free annual healthcare check.
• 24/7 Employee Assistance Programme for mental health support.
• Enhanced maternity, paternity and adoption leave; two days' additional leave following return from maternity leave during the first year back; and a day off for a baby's first birthday.
• Shopping, entertainment and travel discounts, including up to 55% off cinema tickets, up to 15% off high street and online stores with Shopping Cards, and discounts with holiday companies such as TUI and Expedia.
• 20% off Nuffield Health and 10% off PureGym memberships.
• Pension scheme, life assurance, and preferred rates on salary finance products through a financial wellbeing programme.
• Professional subscriptions paid, ongoing training and development, and structured career pathways.
• Meals on duty included.
• Vodafone discounts.
• Exclusive Benefits & Wellbeing site (Perks at Work).