C&E Sales Executive - Levy

Compass Group UK; Birmingham; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Healthcare

Wellbeing

23 days annual leave

Life Assurance

Meals on duty

Bonus

Pension

Discounts

Training & development

Job summary

Levy is seeking a proactive Conference & Events Sales Executive in Birmingham to maximise venue revenue by converting enquiries into bookings while delivering outstanding customer service.

You will build relationships with clients, manage multiple enquiry channels, and maintain CRM data while developing knowledge of forecasts and competitor activity to drive strategic growth.

Qualifications

• Ambition to maximise venue revenue through proactive enquiry handling.
• Strong focus on delivering outstanding customer service and relationship building.
• Ability to manage multiple channels (phone, online, email) with accuracy.
• Comfort with CRM systems and data-driven forecasting basics.

Responsibilities

• Maximise revenue for the Venue through enquiry handling.
• Deliver outstanding customer service and achieve KPIs.
• Develop client and venue relationships and maintain CRM data.
• Present knowledge of forecasts, budgets and competitor activity.
• Maintain accurate information in CRM and analyse venue offers.

Skills

Sales experience

Customer service

Communication

Team player

Multitasking

Tools

MS Excel

Word

PowerPoint

Outlook

Job description

C&E Sales Executive - Levy, Birmingham | Full-Time in office / Permanent

£28957 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We're looking for...

We're looking for a driven Conference & Events Sales Executive to maximise venue revenue by converting enquiries into bookings while delivering outstanding customer service. You'll build strong relationships with clients and colleagues, manage enquiries across multiple channels, maintain accurate CRM data, and develop a strong understanding of forecasts, competitor activity, and venue performance. With exceptional product knowledge and a passion for creating memorable event experiences, you'll play a key role in driving the venue's commercial success.

We are Levy

We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.

Trusted by some of the world?s most iconic stadiums, entertainment venues, and major events ? from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London ? we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

C&E Sales Executive- The Role

• To maximise revenue for the Venue through effective and efficient Conference & Event enquiry handling.
• Provide outstanding customer service through the achievement of set key performance indicators.
• Develop client, venue and internal relationships through knowledgeable and effective enquiry handling.
• To deliver outstanding and consistent customer service across the phone, online 3rd party and email enquiries.
• To be inquisitive about forecasts, budgets and pace reporting and build knowledge to help drive overall strategy of the business.
• Accuracy of information in CRM, load all enquiries, report any shortcomings in online profiles. Aligned to this is a keen interest and thirst for knowledge of competitor options through research, questioning and recording all data to help shape our overall strategy.
• Demonstrate exceptional product knowledge - fulfil on site meetings in the Venue, growing knowledge of the Venue, cascading new developments to colleagues and build an accurate picture of the Venue offer.

What we're looking for

• Self-starter and ability to motivate others
• Motivated by a passion for quality and great service delivery.
• A “can do “attitude & instils this within the wider team.
• To be an excellent ambassador for business.
• Confidence and ability to be a team player.
• Assertive, calm and works well under pressure.
• Passionate about sales and operations.
• Ability to multitask, think fast and to deliver solutions to customer requirements.
• Diplomatic and discreet.
• Creative in thinking and approach.
• Challenge where required.
• Can manage customer feedback and confidently manage
• complaint handling.
• A good sense of humour.
• Excellent verbal and communication skills are confident and can make decisions.
• Strong organisational and administrative skills.
• Competent in using MS Excel, Word, PowerPoint & Outlook

What you'll get in return

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days? additional leave after returning from maternity leave, day off for your baby?s first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world?s largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences ? and shape the future of hospitality.

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/2007/69272001/52821482/SU #Levy UK

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!