C & B Supervisor

Bournemouth Highcliff Marriott Hotel; Merley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Workplace Pension

20 days holiday increasing withservice

Uniform, meals on duty and free car-停车

Employee Assistance Program

The Benefithub rewards and discounts

Comprehensive Training and Development

Job summary

Bournemouth Highcliff Marriott Hotel is seeking a Conference and Banqueting Supervisor to support the delivery of conferences, meetings, weddings and events. You will supervise the Conference and Banqueting team during events, ensuring high service standards and memorable guest experiences.

The ideal candidate will lead a team with excellent attention to detail in a fast-paced hospitality environment and ensure completion of setup to breakdown with Marriott standards and client requirements.

Qualifications

• Previous supervisory experience within Conference & Banqueting, Food & Beverage, Events or a related hospitality environment.

Responsibilities

• Supervise the Conference and Banqueting team during events, ensuring smooth and efficient service from set-up through to breakdown.
• Assist with the set-up and preparation of meeting, conference and banqueting spaces in line with Marriott standards and client requirements.
• Ensure rooms, tables, equipment and service areas are clean, presentable and maintained to a high standard throughout the event.
• Allocate tasks and responsibilities to team members to ensure all event requirements are met.
• Work closely with the Conference & Banqueting management and event teams to ensure the smooth running of events.

Skills

Supervisory experience

Hospitality experience

Job description

We are seeking a passionate Conference and Banqueting Supervisor to support the successful delivery of conferences, meetings, weddings, and banqueting events. This role is responsible for supervising the Conference and Banqueting team during events, ensuring consistently high service standards and creating memorable guest experiences. The ideal candidate will be confident leading a team, have excellent attention to detail, and enjoy working in a fast-paced hospitality environment.

Perks you deserve:

We’ll support you in and out of the workplace by offering:

• Workplace Pension
• 20 days holiday increasing with service
• Uniform, meals on duty and free car-parking provided
• Employee Assistance Program
• Access to a wide variety of rewards and discounts via The Benefithub
• Comprehensive Training and Development program

Core Responsibilities

Supporting Conference & Banqueting Operations

• Supervise the Conference and Banqueting team during events, ensuring smooth and efficient service from set-up through to breakdown.
• Assist with the set-up and preparation of meeting, conference and banqueting spaces in line with Marriott standards and client requirements.
• Ensure rooms, tables, equipment and service areas are clean, presentable and maintained to a high standard throughout the event.
• Allocate tasks and responsibilities to team members to ensure all event requirements are met.
• Work closely with the Conference & Banqueting management and event teams to ensure the smooth running of events.
• Assist with the safe handling, storage and maintenance of banquet equipment, supplies and furniture.
• Support stock control and report any shortages, damage or maintenance requirements to management.

Providing Exceptional Customer Service

• Deliver a consistently high level of guest service throughout conferences, meetings and banqueting events.
• Welcome and interact with guests and clients in a professional and friendly manner.
• Respond promptly to guest requests, special arrangements and changes during events.
• Identify and resolve service issues quickly and effectively, escalating concerns to management where appropriate.
• Monitor guest satisfaction throughout the event and proactively look for opportunities to exceed expectations.
• Support the team in delivering Marriott standards and creating memorable guest experiences.

Health, Safety & Marriott Standards

• Ensure Marriott brand standards, departmental procedures and health and safety requirements are followed at all times.
• Ensure the team maintains professional grooming, uniform and personal presentation standards.
• Promote a safe working environment and report any hazards, accidents or maintenance concerns promptly.
• Follow all company policies and procedures and support the management team in maintaining compliance standards.

About You

• Previous supervisory experience within Conference & Banqueting, Food & Beverage, Events or a related hospitality environment.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Operating as a Marriott Franchise Hotel, we are an equal opportunities employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.